Customer Service Representative I

divh2Customer Service Representative I/h2pWe are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day./ppAs Indianas largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:/pulli401(K) retirement savings with employer match/liliTuition reimbursement/liliEmployee Assistance Program Counseling at no cost to you/liliHealthy Results Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!/li/ulpSCHEDULE/ppMonday-Friday 7:45am-8:15pm (10/12-hour shifts)/ppSaturday Sunday 7:45am-6:15pm/pp**Must work 36 hours per week; holidays and weekends/ppTraining:/ppWeek 1: Tuesday-Friday 8:00am-4:30pm/ppWeek 2: Monday-Thursday 8:00am-4:30pm/ppWORK LOCATION/ppBrownsburg Urgent Care/ppKEY RESPONSIBILITIES/pulliResponds to patient/customer inquiries via phone and email in a timely and professional manner./liliDetermines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines./liliCollaborates with other departments for issue resolutions as necessary./liliAccurately gathers and documents patient/customer information and interactions for database recording and scheduling./liliProcesses orders, exchanges, and other service requests./liliMaintains professionalism and a positive attitude in all patient/customer interactions./li/ulpREQUIREMENTS/pulliHigh School Diploma/GED is required./liliRequires 0-3 years of relevant experience./liliRequires proficiency in Microsoft Office./liliRequires the ability to manage time effectively in a fast-paced environment./li/ulpWe are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation./p/div