Service Desk Analyst

Healthcare Realty (HR:NYSE) is a publicly‑traded Real Estate Investment Trust (REIT) that owns and operates outpatient medical facilities throughout the United States. We are looking for a skilled and experienced Service Desk Analyst to join our IT team at our corporate office in Nashville. The role offers a competitive salary and benefits package with excellent growth opportunities. We are an Equal Opportunity and affirmative action employer, including minorities, women, veterans, and people with disabilities. Key Responsibilities Provide Service Desk support and resolve problems to end‑user satisfaction. Monitor and respond quickly and effectively to requests received through the IT Service Desk. Monitor Service Desk for tickets assigned to the queue and process first‑in first‑out based on priority. Modify configurations, utilities, software default settings, etc. for local and remote workstations. Document and improve internal procedures. Assist with onboarding of new users. Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment. Install, test and configure new workstations, peripheral equipment and software. Maintain inventory of all equipment, software and software licenses. Document ticket resolution for all tickets in the Service Desk. Manage PC setup and deployment for new employees using standard hardware, images and software. Assign users and computers to proper groups in Active Directory. Perform timely workstation hardware and software upgrades as required. Stay current with SaaS and hardware deployments for company‑based process improvements. Respond to security alerts by isolating compromised devices, revoking user access, and properly documenting incidents within the Service Desk. Required Qualifications Bachelor's degree in a technology‑related field or equivalent. 1–3 years of technology experience. Preferred Qualifications Windows 11 Active Directory administration PC hardware, printers, scanners, computer peripherals, mobile devices (iOS, Android) Office Suite 2019/365, Adobe Acrobat Client PC connectivity – Ethernet, TCP/IP, and Citrix File server knowledge Strong customer service and troubleshooting skills Communication skills (verbal and written) to a wide range of end‑users Experience with OneDrive, Teams, SharePoint files #J-18808-Ljbffr