Desktop Support Analyst II

OverviewWe are seeking a Desktop Support Specialist II to provide advanced technical support for end-user computing environments. This role supports desktops, laptops, printers, collaboration technologies, software applications, and network connectivity. The ideal candidate will have strong troubleshooting skills, experience with endpoint management tools, and a customer-focused approach to IT support.Key ResponsibilitiesTechnical SupportTroubleshoot and resolve hardware, software, operating system, printer, and network connectivity issues.Provide onsite and remote support for end users and business operations.Deploy, configure, maintain, and replace desktops, laptops, peripherals, and software applications.Manage endpoint devices using enterprise endpoint management tools.Perform patching, security updates, vulnerability remediation, and system maintenance.Support meeting room, audiovisual, and collaboration technologies.Assist with technology rollouts, upgrades, migrations, and deployments.Document incidents, service requests, troubleshooting steps, and technical solutions.Collaborate with infrastructure, security, and engineering teams to resolve complex issues.Analyze recurring issues and recommend long-term solutions and process improvements.Operations & Service DeliveryManage and prioritize incidents and service requests to meet service level expectations.Maintain hardware and software inventories and assist with asset lifecycle management.Support enterprise technology projects and operational initiatives.Contribute to knowledge sharing, team training, and documentation efforts.Participate in on-call and after-hours support as needed.