Business Operations Analyst

Join NTCA's Information Technology team in our Asheville, NC location and help shape the future of rural broadband. As a Business Operations Analyst, you'll collaborate across departments to improve systems, streamline processes, and support new initiatives that drive innovation and efficiency. What You'll Do • Partner with internal teams and vendors to define business needs and translate them into actionable solutions. • Document workflows, create user stories, and support system implementations. • Lead cross-functional projects, manage timelines and budgets, and deliver results. • Provide business intelligence support through reporting, data analysis, and application management. • Stay current on industry trends and recommend technology improvements. What You Bring • 3-5 years of experience in business analysis or related field. • Strong communication, project management, and analytical skills. • Ability to write clear business requirements and facilitate stakeholder discussions. • Experience with SQL; knowledge of employee benefits or finance systems is a plus. • Bachelor's degree or equivalent practical experience. Why NTCA? NTCA offers a competitive compensation and benefits package that is designed to support employees' health and wellness, financial planning, work life balance, and protection from the unexpected. We understand your desire to continue to grow; we are known for providing high quality services, excellent staff training and opportunities for advancement within the organization. NTCA's work culture supports our core values of respect, collaboration, communication, innovation and creating a superior customer service experience. Our compensation and benefits package includes: • Competitive compensation program including regular performance feedback and coaching. • 401(k) and pension retirement programs • Health insurance: medical, dental, vision, pharmacy benefits • Company sponsored life insurance • Short- and long-term disability • Generous paid time off and paid holidays • Comprehensive wellness program • Corporate volunteering and community service opportunities Ready to make a difference in rural communities? Apply today and be part of our mission-driven organization.