Student Advisor (Mandarin Required)

Job Opportunity: Student Advisor / Customer Service Representative Location: Remote Job Type: Full-Time Contractor (40 Hours Per Week) Pay Range: $20/hour (Base) + $20/per successful long‑term class conversion (Bonus) Seniority Level: Mid-Senior Level About Think Academy Think Academy (TAL) is a world‑leading education and technology enterprise serving 4.5 million students globally. Established in Beijing in 2003, it became the first Chinese education institution catering to primary and middle school students to be listed on the New York Stock Exchange (NYSE: TAL) in 2010. It has campuses in many countries including China, the U.K., the U.S.A., Canada, Australia, Singapore, Malaysia, and others. In addition to core teaching services, Think Academy organizes educational events, charity activities, and promotes Sustainable Development Goals (SDGs) with UNESCO, maintaining a strategic partnership since 2019. About the Role The Student Advisor, functioning as a Customer Service Representative, is a remote, contract role that requires fluency in both English and Mandarin. It involves providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to existing clientele. The Student Advisor will be an essential part of the team, helping continue to provide high‑quality educational services and support to the community of learners. Job Responsibilities Responsible for enrolling trial courses for clients, setting up new classes in the system, managing student transfers between classes, processing student refunds, and handling the mailing of course materials. Recommend suitable classes based on students' learning progress to ensure the smooth delivery of educational services. Assist teaching staff with additional tasks as needed, such as gathering student feedback, coordinating teacher schedules, and participating in course quality assessments. Job Qualifications Bachelor's degree or above, strong interest in education‑related fields. Quick to learn and master the basic knowledge required for work, with a strong sense of customer service. Strong sense of responsibility, meticulous in work, with good communication and problem‑solving skills. 1–3 years of experience in sales or education‑related customer service fields is a plus, but not required. Bilingual proficiency in both English and Mandarin is required. Working Hours Eastern Time: Wednesday to Sunday 2PM-10PM The successful candidate will be a proactive, customer‑focused individual who can comfortably interact with diverse users and deliver exceptional customer service. Think Academy's Commitment to DEI Think Academy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Diversity, equity, and inclusion are fundamental values. We believe that a diverse workforce brings different perspectives and ideas, fostering creativity and innovation. Our commitment extends to all aspects of employment, including hiring, advancement, and development opportunities. At Think Academy, we strive to create a workplace where everyone feels valued and included. We are dedicated to providing equal opportunities for employment and advancement, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, or any other protected status. If you require accommodations to participate in the job application process, please let us know after you receive an update about your application progressing with the company. We are committed to providing reasonable accommodations to individuals with disabilities throughout the recruitment process. #J-18808-Ljbffr Think Academy U.S