Claims Associate

Claims Associate

Aegis Powersports is seeking a full-time Claims Associate to join its Claims Team remotely. Founded in 2014 by K2 Insurance Services, Aegis Powersports underwrites and administers vehicle service contracts providing protection beyond factory warranties across the country. Aegis Powersports offers the opportunity to join an established company in growth mode. Our compensation program includes competitive pay, bonus plan, medical, dental and vision insurance; paid time-off in year of hire; and 401(k) with employer match.

Job Summary:

The Claims Associate reports to the Claims Manager. This position assists in claims operations while learning to process assigned claims from intake through coverage determination and communicating with interested parties throughout the claim process.

Key Responsibilities:

• Review, evaluate, and adjudicate claims in accordance with contract terms and company guidelines.
• Audit parts and labor submissions to ensure accuracy, reasonableness, and compliance with repair standards.
• Accurately document claim files with clear defensible notes.
• Prioritize and manage claim workloads to ensure timely resolution of open items.
• Communicate claim determinations professionally to dealers, servicers, and customers.
• Coordinate servicer setup documentation including W9 collection and validation.
• Apply technical knowledge of multi-line powersports units to evaluate repair scope and validity.
• Identify discrepancies in repair orders, parts usage, and labor times.
• Work collaboratively with internal departments to ensure consistent policy application.
• Provide input to improve existing procedures and systems.

Education/Experience:

• Minimum of 2+ years of multi-line powersports service advisor or warranty administrator experience (strongly preferred).
• Demonstrated expertise in parts and labor auditing.
• Knowledge of powersports repair diagnostics and maintenance procedures.
• Strong documentation skills and experience working with claims or contract management systems.
• Excellent verbal and written communication skills.
• Ability to independently manage claim workflows with minimal supervision.
• Organizational skills and accountability in tracking claim lifecycle management.
• Flexibility to occasionally attend business-related meetings and other events outside usual business hours.

Pay Range: $55,000 – $70,000 USD per year