IT Coordinator

Job Title: IT Coordinator / Administrator Job Type: Full Time, Exempt Reports to: Director of Technology Locations: Fort Lauderdale, FL; Mooresville, NC; Charlotte, NC; Raleigh, NC; Sarasota, FL; Tampa, FL Company: Integrated Openings Solutions, LLC (“IOS”) is a commercial and architectural openings solutions company. We provide industry leading commercial doors and hardware products and services to help make buildings smart, aesthetically pleasing, code compliant and sustainable. Job Summary We are seeking an experienced IT Administrator / Coordinator to join our team. The role reports directly to the Director of Technology and serves as an internal team lead for IT operations. The IT Coordinator works with our Managed Service Provider (MSP) and internal IT support team to support business users, serve as the escalation point for complex issues, and mentor the IT Team. This position combines hands‑on technical work with leadership responsibilities, including project oversight, process improvement, MSP governance, and customer service. The ideal candidate brings strong technical depth, a track record of leading small teams or operating as an individual contributor, and a history of ensuring IT readiness for integrating newly acquired locations. Duties/Responsibilities MSP Relationship / Coordination Act as primary liaison between IOS users and the MSP, ensuring tickets are triaged accurately, SLAs met, and user satisfaction high. Monitor ticket queues, SLA compliance, and service quality; raise trends or gaps to the Director of Technology. Coordinate scheduled maintenance, change requests, and project work between internal stakeholders and the MSP. Participate in regular MSP service reviews and contribute to vendor performance assessments. IT Systems Administration & Security Support and maintain company cloud‑based infrastructure, software systems, and security posture in coordination with the MSP. Ensure the security, stability, and efficiency of all IT systems and databases. Monitor backups, disaster recovery readiness, and data restoration processes. Troubleshoot escalated hardware and software issues across all company locations. Monitor network performance, ensuring uptime and troubleshooting connectivity issues. Coordinate internal incident response activities. Create and maintain incident response plans and runbooks. Project Oversight Lead or co‑lead IT projects, ensuring timely and efficient implementation of new systems, upgrades, and process improvements. Define project scope, timelines, and deliverables; delegate tasks to the internal IT team, MSP, and other vendors as appropriate. Collaborate with cross‑functional stakeholders to gather requirements and communicate project status. Coordinate with external vendors, suppliers, and contractors for IT procurement and support services. User Support & IT Training Provide advanced support for staff and users, addressing issues with hardware, software, and network access. Develop and deliver IT training sessions for new employees and existing staff on system use, software, and technology tools.Identify recurring support themes and recommend proactive solutions to reduce ticket volume. Champion a service‑oriented IT culture; obtain and implement feedback to ensure end‑user satisfaction. Inventory & Asset Management Maintain accurate records of IT assets, including software licenses, hardware inventory, and system configurations. Track and manage the lifecycle of IT equipment from procurement to disposal. Ensure asset management processes are documented and consistently followed. Network Administration Support LAN, WAN, and VPN across office and remote locations. Monitor server and application performance hosted in Azure. Implement and maintain network security measures in coordination with the MSP. Minimum Requirements Education Bachelor’s degree in Information Technology, Computer Science, or 5–7 years of equivalent job experience. Certifications (plus) CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), or Cisco Certified Network Associate (CCNA). Experience 5–7 years in IT support, systems administration, network administration, or a similar role. Proven experience managing or closely coordinating with Managed Services Providers and other external vendors. Demonstrated experience with IT project management, including scoping, delegation, and delivery. Experience with system and network troubleshooting, IT support, and user training. Experience supporting a multi‑site organization with distributed teams across multiple states or regions. Technical Skills In‑depth knowledge of Windows operating systems. Experience with networking protocols, firewalls, and VPNs. Familiarity with cloud‑based systems (Azure, Microsoft 365) and database management tools. Proficient with Microsoft SharePoint, Power Automate, and Office 365 administration. Proficient in Microsoft Office Suite and remote support tools (e.g., Jira Service Management). Familiarity with endpoint management tools such as Microsoft Intune. Working knowledge of Azure Virtual Desktop (AVD) environments and VDI. Preferred Qualifications Strong project management skills, with the ability to manage multiple workstreams and meet deadlines. Excellent communication and interpersonal skills, explaining technical concepts to non‑technical staff. Experience supporting a multi‑site organization with distributed teams. A proactive approach to problem‑solving, root cause analysis, and continuous improvement. Ability to work independently, prioritize competing demands, and coach others. Experience with IT documentation and knowledge base development. Familiarity with ITIL or similar service management frameworks. Bilingual language skills (plus). Physical Requirements Occasional travel to company office locations may be required. Ability to lift up to 25 pounds occasionally. Ability to walk, sit, and stand at various times during the day. #J-18808-Ljbffr Integrated Openings Solutions