Field Service Engineer

Title: Field Service Engineer Position No: -- Remote Eligible: NO Location: Miami, Florida Market Range: -- Type: Full-Time, Hourly Last Review Date: 2024.11.01 General Description: The Field Service Engineer role is a technical leadership position, specializing in the identification, analysis, overhaul, and repair of 2- and 4-stroke diesel engines and related equipment. This role operates with a high degree of autonomy and is responsible for leading service teams during overhauls, repair work, troubleshooting, and installations in both field and shop settings. The engineer will ensure the delivery of exceptional technical service and customer support, both internally and externally, adhering to stringent safety and quality standards. As a senior member of the team, this individual is also tasked with mentoring junior engineers and technicians, enhancing team competence and fostering a culture of continuous improvement and technical excellence. Reports To: Service Manager Supervisory Responsibilities: Lead field service operations, ensuring efficient execution Evaluate safety hazards and prepare Job Safety Analysis (JSA) documentation. Conduct safety briefings to ensure team awareness. Coordinate with customer leads and crews during repairs. Assign job duties to optimize team productivity. Provide management with after action, rework, and team performance reports. Responsibilities: Plan and oversee 2- and 4-stroke engine service activities, including directing and prioritizing team efforts in rigging, cleaning, inspections, measurements, calibration, and mechanical assembly. Lead pre-job mobilization, tool preparation, and post-job demobilization, ensuring efficient recovery of company assets. Provide exceptional customer service by handling calls, defining work scopes, assisting in service quote preparation, and maintaining effective communication with customer representatives, such as chief engineers, ship or plant superintendents, and service managers or coordinators. Ensure professionalism, integrity, and accountability in all interactions. Review and interpret technical specifications such as manufacturers’ manuals, work instructions, work orders or customer purchase orders to plan all tooling requirements. Prepare parts and materials lists before job commencement, establish efficient work sequences, and assign schedules and tasks to crews. Conduct pre-job safety meetings to ensure compliance with all company and customer safety standards. Regularly inspect work areas and equipment, provide safety training, and deliver tool-box safety talks and shift handover notes to maintain a secure working environment. Direct the repair and overhaul of critical engine components, maintaining high-quality standards in cleaning and calibration. Perform skilled maintenance and repair operations using tools such as hand or power tools, and hydraulic equipment. Supervise and train team members in accurately taking and recording fine metric measurements using various instruments like bore gauges, dial gauges, snap gauges, Vernier calipers, and deflection gauges. Ensure proper calibration and verify the completeness of all tooling and measurements. Exercise independent judgment and reasoning to uphold the highest levels of quality and service delivery, adapting to changing circumstances and resolving challenges with professional discretion. Complete all necessary paperwork, including daily time sheets, expense reports, service reports and measurement sheets. Ensure data completeness and accuracy for technical service report documentation, promoting accountability and transparency. Maintain a flexible work schedule to meet job demands, demonstrating adaptability and commitment to meeting customer needs and project timelines. Communicate any changes effectively to team members and relevant stakeholders. Perform additional duties as required by local management. Position Requirements: Skills, Abilities, & Aptitude Strong safety and quality control skills. Working conditions often involve solo and team activities, necessitating both independent work and collaboration. Therefore, good leadership and collaboration skills are a must. English communication skills (verbal and written) Information technology and computer skills Coaching and mentoring skills Ability to travel to domestically and internationally High degree of travel, often exceeding 80% of the time. The need for flexibility in response to changing schedules and locations is paramount. Knowledge, Education, & Experience: High school diploma or GED required. Bachelor’s degree in mechanical, electrical, or similar engineering discipline strongly preferred. 4 - 6 years' experience performing field service activities on one or more of the following: (1) Reciprocating Internal Combustion Engines (RICE); (2) Diesel or heavy fuel engines – gas and or duel fuel systems; (3) Fuel oil or gas injection systems – engines auxiliary systems (separators, radiator, fuel, and air systems). Prior work experience with one or more of the following OEMs; MAK, Daihatsu, Hyundai, Fairbanks Morse, Wartsila, MAN, STX, MTU are a plus. Conditions of Employment; General – Goltens is a Drug-Free Workplace. Successful completion of a pre-employment drug screen (including marijuana) is required. A tentative offer of employment may be rescinded if you fail to report to the drug test appointment or produce positive test results. You will be subject to random testing. Must hold and maintain a valid driver’s license. You will be required to submit to a pre-hire motor vehicle record review (MVR); a satisfactory or better MVR is required for employment. Thereafter, you will be required to maintain a satisfactory, or better driving record as verified by annual motor vehicle record (MVR) reviews. As a condition of employment, all selected candidates must successfully complete a pre-employment background check and verify their eligibility to work in the United States through the E-Verify system. Goltens participates in E-Verify to fulfill legal compliance requirements connected to our partnerships with federal contractors. Must hold a valid passport OR have the ability to obtain a passport within 6 months of hire. The role includes extensive verbal and face-to-face contact with others, requiring effective English communication skills. You will be required to successfully complete a pre-appointment physical examination. Conditions of Employment; Physical Requirements – All production and service delivery personnel (e.g., diesel engine technicians, governor technicians, I&E technicians, machinists, and welder/mechanics) are required to meet and maintain the following physical requirements: Good vision (close, distance, depth) and color perception (red, green, amber) to accurately work on complex diesel engine systems and identify wiring and safety signals. Use of corrective lenses or contacts are permitted to meet requirement. Effective hearing/listening and clear speech are essential for communicating with team members and ensuring safety in noisy environments. Use of medical devices, e.g., hearing aids, are permitted to meet requirements. High manual dexterity and fine motor skills are necessary for safe and precise operations, adjustments, and maintenance tasks. Personnel must be capable of mounting and dismounting vehicles such as forklifts and trucks as necessary. The ability to push, pull, stoop, kneel, crouch, or crawl in confined spaces is required for accessing and repairing machinery components. All product and service delivery roles demand physical strength to lift and carry items up to 50 pounds multiple times per shift. Ability to drive locally or over long distances, and/or travel by plane, helicopter, or watercraft as needed to perform job duties. Additionally, positions require the capacity to bend, squat, sit, and stand for prolonged periods, and maintain balance when climbing on machinery parts or structures. Golten Service Co, Inc. and Goltens Houston, Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr