Service Operations Assistant

Service Operations Assistant

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Service Operations Assistant Position Purpose

The Service Operations Assistant supports the Service Operations Manager in overseeing front-end operations and delivering an outstanding customer experience. This position assists with supervising customer service associates, ensuring efficient front-end execution, maintaining operational compliance, and supporting daily store activities. The Service Operations Assistant helps create a welcoming environment for customers while promoting productivity, accountability, and operational excellence.

Key Responsibilities Front-End Operations

• Assist in overseeing daily front-end activities, including cashiering, customer service, and checkout performance.
• Support efficient operation of registers, self-checkout areas, service counters, and related customer service functions.
• Monitor customer flow and staffing levels to ensure prompt service and minimize wait times.
• Assist with opening, closing, and cash-handling procedures.
• Help ensure compliance with company operational standards and policies.

Customer Service

• Deliver exceptional customer service and promote a customer-first culture.
• Respond to customer questions, concerns, and complaints in a professional and timely manner.
• Support associates in resolving customer service issues and escalations.
• Foster a positive shopping experience that encourages customer loyalty and satisfaction.

Leadership & Team Development

• Assist with supervising, training, and coaching front-end associates.
• Communicate department goals, expectations, and performance standards.
• Support onboarding and development of new employees.
• Promote teamwork, accountability, and a positive workplace culture.
• Provide direction and support during daily operations.

Cash Accountability & Compliance

• Assist with cash office functions, register accountability, and balancing procedures.
• Ensure proper handling of cash, checks, coupons, gift cards, and other forms of payment.
• Support compliance with company policies, audit requirements, and loss-prevention procedures.
• Monitor operational practices to help reduce errors and shrink.

Operational Support

• Coordinate front-end activities to maximize efficiency and customer satisfaction.
• Assist with labor planning and daily workload distribution.
• Support store management in implementing company programs, promotions, and operational initiatives.
• Help maintain accurate records, reports, and required documentation.

Safety & Store Standards

• Promote a safe and clean work environment.
• Ensure front-end areas, customer service counters, and checkout lanes meet company presentation standards.
• Follow and enforce company safety procedures and policies.
• Report operational and safety concerns promptly.

Qualifications

• High school diploma or equivalent preferred.
• Previous retail grocery or customer service experience preferred.
• Prior supervisory, leadership, or team lead experience preferred.
• Strong communication, problem-solving, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic knowledge of cash handling, retail operations, and customer service practices.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift, carry, and move items weighing up to 25 pounds.
• Ability to perform repetitive motions such as reaching, bending, and scanning.
• Ability to work throughout various areas of the store as business needs require.

Schedule Requirements

• Availability to work flexible schedules, including mornings, evenings, weekends, and holidays as business needs require.

Success Factors

• Strong customer service and leadership abilities.
• Effective communication and conflict-resolution skills.
• Attention to detail and operational accuracy.
• Ability to support a high-performing front-end team.
• Commitment to customer satisfaction, operational excellence, and company standards.

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve