Call Center Representative

Customer Relations Representative

We’re looking for an Onsite - Customer Relations Representative - for our client. If you have 2-5 years of experience in Call center, customer support then this is a great opportunity to develop your career with a company known for excellence.

What You'll Do

• Responds to both internal and external requests for assistance. Answers incoming calls, checks voicemail, and makes outgoing calls timely, surpassing customary business standards for customer service.
• Answers incoming calls regarding First Reports of Injury and inputs new claims into proprietary software. Accurately documents all contacts and enters provided information. Updates systems as appropriate.
• Exercises active listening and asks probing questions to ensure customer inquiries and concerns are appropriately addressed.
• Distributes or escalates calls to the appropriate personnel and works closely with departments to assist with customer services issues or grievances.
• Continually broadens knowledge of Company transactions to increase customer service skills. Provides assistance to other departments as needed.
• Proactively communicates directly to Customer Care leadership any problems or issues that may adversely impact workflow or service to our insureds, an injured worker, vendors or the business.

What You Bri ng

• Education: Minimum of High School Diploma or equivalent certificate required. College degree a plus.
• Experience: Minimum of one year of service experience, preferably in a call center environment, preferred. Industry experience a plus/
• Computer Skills: Must demonstrate basic technical competencies in the use of Microsoft Office/365 applications and be able to become proficient in proprietary and vendor software programs.
• Learning Agility: Demonstrates the needed capacity to grasp essential concepts or information. Learns from mistakes of self and others; does not repeat mistakes.

Top performers are fast learners, strong team players, and committed to accuracy and inclusiveness

Location: San Diego, CA: Onsite

Pay: $25 - $28/hr

Apply now to take the next step in your Customer support career!

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance