Client Success Manager

O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces.Our global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies. Join us as we help people all over the world thrive at work.O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces.Our global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies.Hybrid Work Schedule-Monday through Wednesday in office, option to work remote Thursday & Friday.Join us as we help people all over the world thrive at work. Here is where we need you most:The Client Success Management team has been created and tasked with providing focused attention to O.C. Tanner's largest clients. CSMs (Client Success Manager) are experienced, highly skilled professionals whose primary responsibility is to align O.C. Tanner resources to reduce risk, solve issues, and deliver high-quality results to deliver a strategic solution while maintaining a positive relationship with the client.Essential Duties and ResponsibilitiesPersonally accountable for the relationship and success of our largest clientsUnderstand different business environments and the issues that affect individual clientsEnsure contract compliance and negotiate key contract terms and extensions.Make key decisions about the management and success of a client's program to improve partnership and revenueMonitor client KPI's and determine needed change to improve program successPresent ideas, strategies and solutions to mid-level and senior-level executives to influence decisionsLead meaningful strategy discussions with the ability to clearly and concisely "tell the story"Mentor, train and lead others in effective client service principles and best practicesSolve problems, create efficiencies, and suggest process improvementsManage projects with discretion and sound judgement, skill, and efficiencyCollaborate with other roles and departments across the companyGain extensive understanding of client solutions and recognition objectives, and partner with O.C. Tanner sales team to help achieve successManage the day-to-day relationship with main client contacts of our largest clientsDevelop solid relationships with clients to allow long-term partnerships to flourish (retention)Provide exceptional technology expertiseRequirements:Bachelor's Degree3 years of experience in client success management and preference given to experience in managing SaaS accountsAbility to multitask and process work quickly, efficiently, and accuratelyIn-depth knowledge of the systems and processes necessary for client managementStrong communication skills (email, phone, presentations)Ability to work in a team atmosphereExperienced project managerStrong problem-solving skillsAbility to research complex issues and develop strategic solutionsParticipate in continuous improvement (change)Strong sense of pride and accountability to their jobsAbility to adapt to changeTravel to client locations to conduct Client Strategic Reviews is requiredSummaryLocation: USA - Utah-Salt Lake City-HeadquartersType: Full time