Customer Service Intermediate Analyst

Customer Service Intermediate Analyst The Customer Service Intermediate Analyst is a role focused on providing client resolutions and support, managing high-profile client portfolios, and ensuring timely, professional issue resolution aligned with departmental standards. Key Responsibilities Include Handling client inquiries through calls and face-to-face interactions, providing updates on system issues and market problems Offering coaching to team members and serving as a point of escalation Recommending process improvements to enhance client experience Maintaining knowledge of market and regulatory changes affecting clients Conducting analyses, managing risk, and ensuring compliance with laws and policies Participating in initiatives to improve client experience and reduce inquiry volume Completing reviews, audits, and reporting tasks to maintain control environment Qualifications And Skills 2-5 years of customer experience, preferably in a business or financial setting Strong organizational, project management, and analytical skills Effective communication and stakeholder influence abilities Demonstrated accountability, risk management, and high-quality service delivery Bachelor's degree or equivalent experience #J-18808-Ljbffr