District Operations Manager II

District Operations Manager II, Customer DirectPrimo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets. The District Operations Manager II, Customer Direct, will lead a Route Sales Representatives workforce responsible for safely delivering bottled water to commercial and residential customers. This role champions a strong safety-first culture through training, accountability, and visible leadership, while creating a positive work environment through real-time observation, coaching, and actionable feedback. The DOM II operates with a sense of urgency to ensure operational plans are executed, performance and budget goals are met, and teams remain aligned in consistently delivering a safe, high-quality customer experience.Location: Lafayette, LAHealth Benefits: Medical, prescription, dental, vision, flexible spending account (FSA), dependent care flexible spending account (FSA), health savings account (HSA)Retirement/Investing: 401K with a 5% match, Employee Stock Purchase Plan (ESPP)Insurance: Employee Life Insurance, short and long-term disability, critical illness, hospital indemnity, accident insurance, spouse/domestic partner/child life insurance, accidental death and dismembermentOther great benefits: Employee discounts, save on auto, home, and pet insurance, tuition reimbursement, paid vacation and sick time, 9 paid holidays and 3 paid floating holidays, paid leave for when you have a baby, adopt a child, or become a foster parent, legal services, identity theft protection, employee assistance program (EAP), adoption reimbursement benefit, FEDlogic, commuter benefitsResponsibilitiesDrive customer satisfaction through real-time service oversight, flawless recovery, and daily coaching of Route Sales RepresentativesChampion safety by actively leading and demonstrating behaviors aligned to Primo Brands' Core Safety PrinciplesOwn execution and adherence to Primo Brands' standards for all branch processes related to customer service, order delivery, and inventory through cross-functional collaborationSupport the personal and professional development of direct reports through performance objectives and coachingConduct one-on-one meetings with RSRs to review sales activity results and establish corrective plans as neededPromote positive employee experience through on-boarding, orientation, and employee engagement activitiesDrive Net Promoter Score and Customer Satisfaction within market through execution of high standards of service and professionalism in all customer interactionsResponsible for maintaining staffing levels through talent acquisition, development, and retentionEnsure all team members have the proper product loaded to meet daily delivery commitmentsShare best practices with peer team and leaders to drive productivity improvements and realize cost reductionsEnsure financially sound decisions to deliver financial plan for area of responsibilityServe as key part of the change network by actively leading direct reports through transformational business initiativesQualificationsBA/ BS Degree strongly preferredExperience successfully managing multiple facilities and large teams (e.g. 20+ people) of service, operations, or logistics employees preferredPassion for working safely and demanding safe work behaviors from direct reportsOpen-minded to change and capable of leading a team through resistanceAbility to effectively manage, develop and train direct reports to support the company vision, goals and objectivesExcellent written, verbal communication, and interpersonal skillsStrong knowledge of financials, financial analysis and Profit & Loss statementsExperience managing and anticipating business challenges and changesPrior experience managing a facility/branch preferredAbility to listen and respond to information effectively and influence decision makersStrong sales techniques, communications, negotiation and customer service skillsStrong technical ability and knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and OutlookAbility to meet Company Driver Qualification Policy