Customer Service Representative

TURN our mission is Improving Lives. Our organization embraces the tenets of client-centered care, and our core values People , Culture and Growth are at the forefront of everything we do. We hire exceptional individuals seeking meaningful opportunities in a purpose-driven environment. Job Summary Recommend and assist with access to medical, educational, social, vocational, housing, and more to support program goals. Initiate referrals to the next level of care, and coordinate with physical health providers to ensure whole-person care, and advocate in the best interest of clients. Responsibilities Provide assessments, mental health evaluations, family-individual-group therapy, plan development, case consultation, crisis intervention, discharge placement, and assist clients in meeting basic needs and symptom management. Complete accurate and timely documentation, meet minimum billable requirements for direct client services. Facilitate placement including pre-placement visits, and transportation as needed. Shift coverage including part of the on-call team. Provide field-based services as required by program and client need. Maintain confidentiality of client’s care. Participate in scheduled program meetings. Other relevant duties as assigned. Serve as primary clinician and coordinator, and provide case management services to an assigned caseload. Maintain responsibility for administrative oversight of the ICM step-down program, including caseload tracking, documentation compliance, treatment fidelity, and quality improvement activities. Serve as a lead resource for Case Managers, supporting coordination of daily operations, caseload alignment, and adherence to program standards. Qualifications Master’s degree and CA BBS registration or license (MFT, LCSW, LPCC) required. Valid CA driver’s license and current auto insurance per contract requirements required. Experience providing mental health and/or substance use disorder services preferred. Cultural competency understanding required. Bilingual preferred. Knowledge of Microsoft Office and EHR software preferred. Physical Requirements These physical demands represent what must be met to successfully perform the essential functions of this position. As mentioned above, reasonable accommodation may be made for qualified disabilities. Seeing Hearing Speaking Stooping/Bending Working in cramped spaces Moving around facility Moving between offices/clients Driving – light errands Climbing Lifting/carrying heavy items Driving – in the course of job duties Using hands/fingers Pushing/pulling/dragging items Standing for long periods Sitting for long periods Working outside/underground Other Duties This job description isn’t a comprehensive list of activities, duties or responsibilities required for this job. Duties, responsibilities and activities may change at any time with or without notice. TURN is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), gender, gender expression, gender identity, sexual orientation, marital status, medical condition, military or veteran status, national origin, race, religious creed, and sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions). #J-18808-Ljbffr