Resident Services Coordinator

Description:

Seeking a friendly, detail-driven professional who juggles priorities with precision and is ready to grow into property management leadership.

You're a team-oriented problem solver who produces polished work, moves fast without losing accuracy, and genuinely enjoys helping people.

What a Resident Coordinator looks like at SAIL:

• Are you a perfectionist who enjoys juggling multiple tasks and agonizes over the details to make sure every file, notice, and record is right?
• Are you a friendly, patient team player whose first question is "How can I help you?" and who takes pride in ensuring every resident has a positive experience?
• Do you love to move fast, follow clear policies and procedures, and produce polished, accurate work?
• Are you curious, proactive, and motivated to become the go-to expert in affordable housing as you grow into a management role?

About Us

SAIL is a Twin Cities multifamily property management firm built on Legendary Service and Operational Mastery. We are stewards of the communities we manage, providing high-quality affordable and market-rate housing where residents thrive. Our core values: Give Your Personal Best, Operate with Intellectual Curiosity, Value Relationships, Show Up with Enthusiasm.

THE OPPORTUNITY

The Resident Coordinator is the first point of contact for residents and the operational support anchor for the on-site team. You will support leasing, move-ins, recertifications, and resident communications while learning the full operations of an affordable housing community.

Reports to the Business Manager with mentorship from the Regional Property Manager.

WHAT YOU'LL BE STEERING

Resident Engagement

• Serve as the first point of contact for residents with patience and professionalism; actively listen, problem-solve, and build a welcoming community culture.

Operational Accuracy

• Maintain precise resident files, records, and responsiveness in Yardi CRM; track work orders, renewals, and notices; support leasing, move-in, and recertification processes with accuracy.

Property Standards

• Walk the property exterior regularly, document and communicate issues, and ensure adherence to SAIL Standards.

Team Support and Growth

• Coordinate with maintenance, compliance, and leadership to resolve issues efficiently; take on progressive responsibilities toward promotion to Assistant Business Manager.

WHAT SUCCESS LOOKS LIKE IN THE FIRST 12 TO 18 MONTHS

This position is intentionally designed as a developmental role. Based on performance and competency milestones, the typical path to Assistant Business Manager is 12 to 18 months.

WHY SAIL

• Base salary $50,000 - $70,000 DOQ, plus performance-based bonus potential
• Medical, dental, vision, 401(k), paid time off, MN Earned Sick and Safe Time
• Structured mentorship and hands-on training in affordable housing compliance (LIHTC, 4D)
• A clear, milestone-based path to Assistant Business Manager
• A disciplined, process-driven environment where precision and curiosity are recognized

Schedule and Working Conditions

• Full-time, typically Monday through Friday with occasional evening or weekend availability
• Essential functions include walking the property (interior and exterior), navigating stairs, and occasional lifting up to 25 pounds
• Offer contingent on successful background check and reference verification

To Apply

To be considered, complete the 10 minute applicant survey at:

WHAT YOU BRING ABOARD

• Passion for housing and the mission of providing quality homes
• Strong interpersonal skills: patient, kind, empathetic, and an active listener
• Highly detail-oriented with excellent organizational skills
• Ability to remain calm, professional, and solutions-focused under multiple competing priorities
• Desire to grow into a management role with mentorship and training
• Previous property management experience helpful but not required
• Prior exposure to affordable housing (LIHTC, Section 8, or similar) is a strong plus, and a foundation you'll build on quickly in this role
• Bilingual (Spanish, Somali, or Hmong) a plus

Compensation details: 50000-70000 Yearly Salary

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