Sr UX Researcher

Description

Our organization is establishing an experience-led operating model to improve adoption, clarity, and outcomes across priority internal business initiatives. The Senior UX Researcher will provide embedded, pragmatic research that quickly identifies where experiences break down, what users need, and what improvements will deliver measurable impact.

This role is designed for quick wins and delivery acceleration through rapid discovery, usability audits, and continuous feedback loops that inform Experience Design (XD), Adoption Experience (AX), and business transformation efforts. This is not an academic research role; it is a hands-on, outcome-driven position.

Duties and Responsibilities

1. Rapid Discovery & Persona Foundations

• Conduct lightweight discovery to validate key user segments and contexts (employees, internal stakeholders, and partner workflows) and translate findings into practical personas and user needs.
• Establish shared language for user goals, constraints, and success measures across teams.

2. Usability Audits & Quick-Hit Recommendations

• Perform usability and heuristic evaluations of priority tools and workflows to identify friction, confusion, and adoption barriers.
• Deliver concise, prioritized recommendations that can be actioned quickly by design and delivery teams.

3. Evaluation of In-Flight Work (Build-Aligned Research)

• Run fast, iterative testing (concept tests, moderated/unmoderated usability sessions, prototype tests) aligned to delivery timelines.
• Provide evidence-based guidance to prevent rework and ensure experiences are ready for adoption at launch.

4. Insight-to-Action Enablement

• Translate research findings into clear, decision-ready outputs (insight briefs, opportunity statements, experience principles, acceptance criteria inputs).
• Partner with designers to ensure research is incorporated into user flows, patterns, and design system decisions.

5. Adoption-Informed Experience

• Collaborate with change management and adoption teams to identify confidence, readiness, and behavior-change risks early.
• Help shape messaging, readiness activities, and reinforcement strategies based on real user sentiment and barriers.

6. Research Operations (Lightweight, Practical)

• Establish a simple cadence and repository for research learnings to ensure insights are reusable and accessible.
• Define a lightweight research intake and prioritization approach aligned to organizational priorities.

Skills

• UX Research
• Usability Testing
• Quantitative Research
• User Experience
• Research & Development
• Qualitative Research

Top Skills

• UX Research
• Usability Testing
• Quantitative Research
• User Experience
• Research & Development
• Qualitative Research

Additional Skills & Qualifications

Required Skills

• Applied qualitative research: Strong interviewing, contextual inquiry, diary/intercept methods as appropriate; ability to synthesize findings quickly.
• Usability testing: Ability to plan and run usability studies with prototypes and live tools; translate findings into actionable recommendations.
• Rapid synthesis & prioritization: Can produce concise insight briefs and identify key friction points without lengthy research cycles.
• Stakeholder partnership: Trusted facilitator who can work credibly with business stakeholders and technology teams.
• Communication: Clear, concise storytelling; able to present findings and tradeoffs in executive-ready language.
• Collaboration with design: Comfortable partnering with designers to turn insights into flows, patterns, and decision criteria.
• Documentation discipline: Ability to maintain research repositories and coordinate work using collaboration and project management tools.

Preferred Skills

• Experience researching employee-facing tools, CRM workflows, productivity platforms, or distributed workforce environments.
• Familiarity with design systems as a consumer of patterns and standards.
• Comfort with mixed-methods research (surveys, analytics-informed research) to complement qualitative work.

What Success Looks Like After 6 Months

• Practical personas and user context insights have been established and are actively used by cross-functional teams.
• Two to three high-impact usability audits have been completed, with prioritized recommendations adopted into delivery plans.
• Research is embedded into delivery cycles through prototype testing and pre-launch validation, reducing rework and improving adoption readiness.
• A lightweight research cadence and repository have been established, making insights reusable and scalable.

This is a Contract to Hire position based out of Greensboro, NC.

The pay range for this position is $80.00 - $85.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Aug 14, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.