Forward Deployed Engineer

Role Description

As part of the Revenue Team, you’ll work closely with customers, the sales team, the product team, the engineering team, and the support team to ensure a seamless and delightful Runpod experience. Your role will focus on providing technical insights, resolving challenges, and building trust with customers. Our team is dedicated to delivering exceptional solutions and fostering collaboration across functions to make the platform as smooth and efficient as possible.

This Forward Deployed Engineer will support the growth of our cloud platform. This role ensures customers experience seamless operations, addressing technical challenges, guiding onboarding, and collaborating with engineering and sales teams. Ideal candidates combine technical expertise with strong communication skills to enhance customer satisfaction and improve our platform.

You’ll play a key role in solving technical challenges, shaping the customer experience, and driving product improvements. By building strong customer relationships and collaborating across teams, your contributions will directly enhance operational efficiency, customer satisfaction, and the success of Runpod.

Responsibilities

• Participate in sales meetings with customers, explain Runpod’s specific technologies, provide architectural recommendations, and build proof-of-concept solutions to support onboarding for potential high-spending customers.
• Troubleshoot and resolve critical or complex technical issues escalated by customers, including those related to configuration, performance, functionality, compatibility, or code errors in Runpod’s products or services.
• Utilize various tools and methods, such as code analysis, scripting for testing, log analysis and remote access, to identify root causes and deliver solutions or workarounds.
• Communicate effectively with customers and internal teams, including engineering, sales, supply and product management teams, to ensure customer satisfaction and integrate valuable feedback.
• Assist the support team in troubleshooting and resolving escalated technical tickets, collaborate with the engineering team to provide workarounds or bug fixes, and work with the infrastructure team to address GPU server-related issues.
• Contribute to product development and testing efforts by relaying feedback from customers and the support team to the engineering team, helping to shape product improvements.
• Create and maintain technical documentation, such as knowledge base articles, FAQs, guides, and manuals, while also developing and delivering training sessions, webinars, and demos for customers, partners, and internal teams.

Qualifications

• Bachelor's degree in a relevant field (e.g., Computer Science, Computer Engineering, Software Engineering, Information Technology, or a related field) or equivalent professional experience.
• 3+ years of professional experience in software development.
• Strong problem-solving skills and ability to work in a collaborative environment.
• Familiarity with applied AI use cases such as inference, fine-tuning, LLM-based applications, or agentic systems.
• Excellent communication skills and attention to detail.
• Located in US in the PST region.
• Successful completion of a background check.

Preferred

• Strong technical skills, including proficiency in Python (Django, Flask, PyTorch), JavaScript (React, Node.js), and Go, with hands-on experience in full-stack development.
• Knowledge of various operating systems (Linux/Ubuntu), containerization (Docker), SQL databases (MySQL, PostgreSQL), NoSQL databases (MongoDB), and an understanding of data center components such as server hardware and network operations, as well as familiarity with common network protocols like TCP/IP, SSH, and DNS.
• Proficiency in deploying and managing AI/ML models as services or APIs, along with a deep understanding of machine learning models, including their training, inference, and deployment processes on Runpod platforms.
• Ability to write and execute scripts, queries, or commands, and the ability to read and understand code, logs, errors, or traces.

Benefits

• The competitive base pay for this position ranges from 100,000-180,000 USD. This salary range may be inclusive of several career levels at Runpod and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location.
• Meaningful equity in a fast-growing company - everyone on the team receives stock options — your impact drives our growth, and you share in the upside.
• Flexible PTO - take the time you need to recharge.
• Most roles are remote work first with an inclusive, collaborative teams utilizing Slack as the main form of internal communication.
• Join a passionate team on the cutting edge of AI infrastructure — where culture, learning, and ownership are at the heart of how we scale.
• $1,200 Home Office & Equipment Stipend - We set you up for success from day one with gear and support to create your ideal workspace.