Senior training specialist

Are you an experienced Learning & Development professional or Customer Experience Trainer looking for a highly flexible schedule? Randstad is seeking a Senior Training Specialist to facilitate non-technical, high-impact soft skills training for Field Service Technicians. This unique 1-year contract role offers a balanced 2-weeks-on, 2-weeks-off schedule, making it ideal for seasoned L&D consultants or candidates seeking part-time flexibility while partnering with a premier global brand. Schedule: 2-weeks-on, 2-weeks-on; must be flexible to accommodate different US time zones based on class schedules. Location: Remote (USA-based) Key Responsibilities

• Deliver engaging, interactive remote training sessions focused on customer care, communication, and de-escalation techniques.
• Facilitate 4 full-day virtual classes (9:00 AM - 5:00 PM) plus 1 administrative day during active training weeks.
• Equip Field Service Technicians with interpersonal skills and conflict-resolution strategies for customer-facing environments.
• Manage classroom dynamics in a virtual setting, ensuring active participation and learning retention.

Qualifications & Experience

• 3-5+ years of experience in corporate facilitation, soft skills instruction, or customer service coaching.
• Proven expertise in customer care best practices, conflict resolution, and interpersonal communication training.
• Experience training technical, engineering, or field service personnel is highly preferred.
• Proven virtual classroom management and presentation skills.
• Flexible availability to accommodate different US time zones based on class schedules.

salary: $30 - $40 per hour
shift: First
work hours: 9 AM - 5 PM
education: Bachelors

Responsibilities

• Deliver engaging, interactive remote training sessions focused on customer care, communication, and de-escalation techniques.
• Facilitate 4 full-day virtual classes (9:00 AM - 5:00 PM) plus 1 administrative day during active training weeks.
• Equip Field Service Technicians with interpersonal skills and conflict-resolution strategies for customer-facing environments.
• Manage classroom dynamics in a virtual setting, ensuring active participation and learning retention.

Skills

• Customer Care Training (3 years of experience is required)
• Training (3 years of experience is required)
• Virtual Delivery (1 year of experience is required)
• Written Communication
• Verbal Communication
• Analytical Thinking
• Basic Software Skills

Qualifications

• Years of experience: 5 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.