Volunteer Process Coordinator

Volunteer Process Coordinator

The International Mission Board is seeking a detail-oriented and service-focused Volunteer Process Coordinator to support churches and volunteers participating in short-term mission opportunities around the world.

Location: Richmond, VA Schedule: Fulltime Compensation: $23.57-27.73 per hour*

As a Volunteer Process Coordinator, you will guide volunteer applicants through the assessment and approval process, provide exceptional customer service, coordinate pre-trip requirements, and assist church leaders, staff, and volunteers with navigating the Go Method volunteer management system. This position plays a critical role in helping volunteers take the next step in supporting God's global mission.

Responsibilities:

• Serve as a primary point of contact for volunteer applicants throughout the application and approval process.
• Provide timely, friendly, and accurate support to volunteers, church leaders, and ministry partners.
• Ensure volunteers complete required assessments and pre-trip requirements before departure dates.
• Build positive relationships by delivering excellent customer service and support. Monitor volunteer applications and workflow progress within the Go Method system.
• Track completion of pre-approval and post-approval requirements.
• Coordinate with internal stakeholders to ensure applicants move efficiently through the process.
• Provide basic training and guidance to church leaders, field leaders, staff, and volunteers using the Go Method platform.
• Assist with maintaining training materials and related documentation.

Qualifications:

• High school diploma or equivalent
• At least 2 years of administrative, clerical, and/or customer service experience.
• Strong organizational skills and attention to detail.
• Ability to manage multiple processes simultaneously while meeting deadlines.
• Intermediate proficiency with Microsoft Office 365.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Experience working with volunteers, churches, nonprofit organizations, or mission-focused ministries
• Experience managing workflows, databases, or online application systems.
• Membership in a Southern Baptist Convention church is preferred.

Benefits & Perks:

• Medical insurance with choice of 3 plans, dental, vision, HSA and FSA benefit plans (and more!)
• Short- and long-term disability and basic life insurance coverage (employer paid) - with supplemental coverage available
• 403(b) Retirement Plan Savings - with 5% employer contribution plus up to a 4% matching contribution, fully vested after 3 years
• 21 days of paid time off accrued in the first year, plus 11 paid holidays and the week between Christmas and New Years
• Volunteer Mission Trip Benefits so you can experience mission life firsthand by working with our teams overseas
• Access to tuition discounts
• See a summary of our comprehensive benefits package for full time regular and contract employees here.

*This range represents a good faith estimate of compensation that IMB reasonably expects to offer at the time of posting. This range reflects base compensation only and does not include the value of IMB's comprehensive benefits, which are described further below. Final base compensation may be informed by individualized factors, including experience, qualifications, and unique skills that are expected to impact the individual's contribution to the role. IMB is not responsible for omissions or alterations to this information in third-party job postings.