Customer Support Analyst - PO

At UPMC, we’re all here for the same reason — to make Life Changing Medicine happen. Join our team and you will play a unique and important role in our mission to change healthcare for the better.

Why Join UPMC?

We don’t just take care of patients — we take care of our team, too. And we have the data to prove it. In addition to the benefits you’d expect from an industry leader you can expect:

• AWARD-WINNING WORKPLACE: Ranked #1 for Best Places to Work for Women & Diverse Managers by Diversity MBA
• A recent study showed that UPMC benefits are 20% higher in value than other healthcare providers in our market.
• Competitive pay
• Tuition reimbursement
• Opportunities to grow in your career at UPMC

UPMC is looking for a full-time Costumer Support Analyst to support our UPMC Pharmacy Distribution Center located in the South Side of Pittsburgh.

This position works standard daylight hours, Monday-Friday. Weekends off!

This is a hybrid position, 4 days remote and 1 day in office (typically Tuesdays).

Purpose

Procurement Operations provides services to all integrated facilities and supports the procurement of assigned goods and services. The Customer Support Analyst will Act as SPA (Single Point of Accountability) for inquires related to requisitioning, purchasing, and the status of goods/services procured. Customer Support Analyst - Procurement Operations works under the direction of Supply Chain Management. The Customer Support Analyst, Procurement Operations will support and assist with development and implementation of Supply Chain initiatives that reduce operational cost and improve service levels. They will focus on the remediation of operational procure to pay process gaps by determining root cause and implementing corrective actions. The Customer Support Analyst must collaborate effectively while managing multiple tasks, tight deadlines, and high pressure situations.

Responsibilities

• Support customer inquires regarding procurement processes, RUSH orders, vendor/item selection, and purchase order status
• Maintain and provide sales tax exempt certificates as requested
• Develop, review, and maintain procedure documents
• Performs related responsibilities as required/assigned
• Support purchase order expediting, end user item fulfillment requests, resolution of PO/invoice match exceptions , and facilitate the return of products received (RMA/RGA process)
• Respect and maintain the confidentiality of all patient, physician, and hospital related information.
• Provide routine training and support on procurement policies & procedures, technology, and customer procure to pay channels
• Participate on cross functional teams (internal and external) to support business objectives
• Perform a routine review of customer inquires and identify trends and opportunities for process improvements

• Bachelor's degree in Business, Finance, Accounting, Supply Chain Management or related field and 1 years of related work experience required.
• OR Equivalent education and experience. Licensure, Certifications, and Clearances:
• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran