Resident Services Coordinator

Job Description

Job Description

Resident Services Coordinator

Full Time | Day Shift

Pay: $41,600-$45,760 annually
based on experience

Supporting multiple Genacross communities: Luther Ridge, Luther Hills, Luther Grove, Covenant Harbor I, Covenant Harbor II, and Oak Harbor.

At Genacross Lutheran Services , we have been serving individuals, families, and communities with compassion for more than 160 years. As a faith-based nonprofit organization , we are committed to serving the needs of our community with exceptional care, innovation, and support.

As a Resident Services Coordinator , you'll help residents access the resources, services, and support they need to maintain their independence and quality of life. This is a great opportunity for someone who enjoys building relationships, connecting people with community resources, and making a meaningful difference in residents' daily lives.

What You'll Do:

• Build relationships with residents and serve as a trusted resource for questions, services, and community support
• Assess resident needs and connect individuals with appropriate programs, benefits, and supportive services
• Help residents navigate community resources and available assistance programs
• Maintain accurate resident records, assessments, progress notes, and required documentation
• Conduct annual apartment visits and update resident information as needed
• Monitor resident needs and concerns and communicate significant issues to leadership
• Complete required monthly reports and support ongoing program compliance
• Report suspected abuse, neglect, or exploitation in accordance with applicable requirements
• Build and maintain relationships with community organizations, faith communities, and service providers
• Assist with PASSPORT Certification documentation and reporting
• Serve as a Transition Coordinator for assigned Home Choice Program referrals
• Participate in required training and professional development
• Help ensure residents receive responsive, compassionate, and person-centered support

What We're Looking For:

• Bachelor's degree
  • Degree in social work or a related field preferred
• LSW or LISW preferred
• Valid driver's license

Why Join Genacross?

At Genacross , you'll be part of a mission-driven organization where your work directly supports the independence and well-being of the people we serve. You'll have the opportunity to build meaningful relationships, connect residents with valuable resources, and make an impact across several Genacross communities.

Benefits Include:
(Benefits vary based on position, schedule, and eligibility. Full details provided upon hire.)

• Medical, dental, and vision insurance
• Life insurance
• 401(k) with up to 4% employer contribution
• Short-term disability coverage
• Generous paid time off (PTO)
• Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Employee discounts