IT Specialist

IT Specialist Givelify is a fintech-for-good company where brilliant minds come to power the most loved and trusted online and mobile giving app platform. Thanks to over 2 million generous donors, we’ve helped more than 80,000 nonprofits and places of worship raise over $7.5 billion. Together, they’re changing their world with kindness and generosity. Inc. 5000, the Stevies Awards, Gartner, Forbes, and many more have recognized our story, innovations, and achievements. Our award-winning team builds products and experiences that put more good into the world. We love to take on big challenges because we know our work matters. Make an impact at one of the fastest-growing private companies in the U.S. Be part of a talented team of big-hearted individuals, earning competitive pay with excellent benefits. Aboutyourrole: You’rethe front door to IT atGivelify. When ateammate’slaptopwon’tcooperate or a new hire needs to be set up, you’rethe first responder — triaging tickets, fixing the common stuff fast, and escalating the rest. It’shands-on, high-impact, and the launchpad for a career in IT. Your team: You’lljoin the IT & Systems team — the crew that keeps everyGivelifyteam member equipped and unblocked. You’llwork alongside senior specialists and systems engineers, collaborate across departments, and report to the Head ofIT. The IT Specialist will get to: Own Level 1 ticket resolution — the output that keeps the company running: fast, friendly, first-touch support. Triage incoming tickets, resolve common issues, and escalatewhat needs a deeper hand. Procure, provision (zero-touch where possible), and retire devices across their lifecycle. Create accounts and manage basic access under defined runbooks. Set up new hires and contractors on standard tools so day one just works. To be successful in this role, you’ll also: Live in the ticketing/IT Service Management system — log accurately, keep SLAs in view. Learn our MDM and inventory tools; keep device records clean. Followplaybooks andflag the gaps so we can fix them. Communicate clearly and patiently with every end user. Travel periodically to the office and other globally as needed. Handle hardware as needed on-site/off-site — including lifting and moving equipment up to 50lbsand shipping/receiving equipment. Your experience: 0–1 year in help desk, IT support, or an IT internship. Working knowledge of macOS, Microsoft SharePoint or Google Workspace, and a ticketing tool. Bachelor’s degree in IT, Computer Science, or a related fieldrequired. Your superpowers: Dependable — you finish what you start and ask for help beforeit’slate. Empathy for people, not just tickets — you care about improving how your teammates experience technology at work. A translator — you explain tech to non-tech people without the jargon. Humble — you take feedback and run with it. Proactive — you self-unblock and ask sharp questions. Our culture: We are a virtual team ofaward-winning andhigh-performing professionals who innovateandcollaborate to fulfill our missiontoinstantly connect people to causes that matter most to them so they can change their world with kindness and generosity. Ourfour keys to success -integrity, heart, simplicity, and wow-fuelour passion to be recognized among the tech industry’s most inclusive and purpose-driven workplaces. We are steadfast in our conviction to overcome challenges while performing meaningful work alongside some of the most brilliant minds and biggest hearts. It propels our growth as individuals and as a team. We are committed to respecting each other in our workplace, firmly believing diversity is our strength. At the heart of everything we do are our giving community, ourdonorsand our partner organizations.We lean on researchandhuman-centered design to consistently push the envelope and innovate our products and customer experiences. Wetakegreat pride in providing competitive pay, full benefitsto help care foryou today andinthe future, amazingperks(including flexible PTO), and,most importantly, the opportunity to put passionandpurposefront and center. About Givelify Givelify is the most loved and trusted online and mobile giving platform. Along with its powerful donation management system, it’s the fastest-growing technology for advancing generosity in the world. We instantly connect people to their heart’s impulse to do good with award-winning products and experiences. A global community of over 2 million generous people supports their favorite churches, places of worship, nonprofits, and causes with over $7.5 billion in donations across more than 80,000 organizations. Givelify leads all giving apps on the App Store and Google Play Store with more than 135,000 verified, authentic reviews with an average 4.9 out of 5-star rating. Learn more at Givelify.com. #J-18808-Ljbffr