Associate Service Operations Manager - Midwest

Associate Regional Field Operations ManagerOtis Elevator Company is searching for a highly motivated Associate Regional Field Operations Manager to provide direction, support, and leadership for all field operations within the Midwest operating area.On a typical day you will:Provide on-going training, development, and leadership to the service and repair colleaguesResponsible for the quality of all service and repair field operations for the operating area; inclusive of ensuring we have the appropriate allocation of resources to meet our customers needsInvestigate and resolve all critical customer issuesAdvocate for usage of digital tools and applications for our service colleaguesLead process workshops and ensure strict adherence to service processesMonitor field tests as well as first inspection and data reportsConsult with service managers regarding problems encountered with service performanceAssess improvement opportunity patterns and determine solutions to ensure service projects are completed to satisfaction and within reasonable timeframeWhat you will need to be successful:High school diploma or equivalent required; bachelor's degree preferred5+ years elevator industry experience requiredManagement experience requiredAbility to work in a highly team-oriented and dynamic environmentCandidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customersNeeds to be self-motivated and able to manage many simultaneous projects and responsibilitiesSuccessful candidate should be very comfortable in a technical environment utilizing Microsoft based computer softwareStrong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skillsTravel: This position requires travel within the OA- up to 50% or on an as needed basis.What's In it For Me / BenefitsYou will receive a long-term employment contract with the world market leader in a crisis-proof industry.Benefits:401(k) plan that includes generous company match and a separate automatic retirement contributionComprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employmentThree weeks paid vacation and paid company holidaysPaid sick leave - Employee assistance and wellness incentive programsLife insurance and disability coverageVoluntary benefits, such as legal, pet, home, and auto insuranceBirth/adoption and parental leave benefitsAdoption assistanceTuition reimbursement programPeer recognition and service anniversary awards, as well as spot performance bonus opportunitiesThe salary range for this role is $130,000-$165,000 base. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at View email address on click.appcast.io.