Dental Patient Coordinator (Future Opportunities in the Triad Area)

Patient CoordinatorThe primary role of the Patient Coordinator is to support front-office operations by maintaining efficient scheduling, coordinating patient appointments, verifying insurance, processing payments, and ensuring accurate patient data for billing and reporting purposes. This position is non-clinical and focuses on delivering positive patient experience while supporting office workflow and administrative needs.Key competencies include:Greeting and assisting patients professionally to ensure a positive front-office experienceChecking-in patients to ensure they have all the necessary information in the patient management softwareCollecting co-paymentsChecking-out patientsRunning and processing applicable reportsMonitor office emailsUtilizing RevenueWell for confirmations, communication with patients, and insurance requestsInsurance verification and pre-authorizationsClosing out and ensuring that registers are balanced dailyCompleting next day router preparationAbility to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.)Scheduling patients, filling same-day or next-day schedule as neededMonitoring and responding to office voicemailsSupport Office Manager with EOD processEscalating issues to Office ManagerOther duties and responsibilities as assigned.Qualifications:To successfully perform the job responsibilities for the position of Patient Coordinator, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.Ability to reliably arrive in time to support office opening and scheduled business hoursFlexibility to adjust schedule occasionally based on business needs, in accordance with company timekeeping and wage policiesSubject to background screening consistent with applicable law and job-related business needsHigh school diploma or equivalentCustomer service experienceAbility to work in a fast-paced environment and manage competing prioritiesAbility to balance registers accuratelyStrong communication skillsMust exhibit ethical conduct & confidentialityHigh attention to detail and accuracyStrong computer and organization skillsCommunicates clearly and professionally with patients and team members in person and by phoneAbility to demonstrate independent thinking as well as a teamwork-oriented approachDental or medical front desk experience preferredBenefits:Dental insuranceHealth insuranceLife insurancePaid time offVision insurance