Quality Management Analyst

Quality Management AnalystCompliance & Quality Management · New York, NY · Full TimeReports To - Manager of Quality ManagementLocation: - New YorkEmployment Type - Full TimeAbout UsFounded as an orphanage in 1831, Rising Ground has been at the forefront of evolving community needs. Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity, and each year, Rising Ground is a positive force in the lives of more than 72,000 individuals annually. We do this through 101 programs across 138 sites, throughout New York City and Westchester. Our strong belief and commitment to diversity is shown not just through our work with supported persons but is integral to the building of a strong staff that reflects the communities we serve. Rising Ground is headquartered in New York City.Role OverviewThe Quality Management Analyst for Community Programs (QMA) will lead the quality management process through the analysis and support of creating and implementing corrective actions and improvement plans. The QMA will complete internal reviews that will assist in collecting, coding, imputing, verifying, training, and monitoring data of all Rising Ground persons supported. The role of the QMA is to support and ensure that programs meet quality compliance standards, performance quality is maintained, and that specified goals and outcomes are met.Key ResponsibilitiesPerform internal audits/case record reviewsEnsure the timely submission of Corrective Action Plans, internally and to external monitoring agenciesWork collaboratively with program departments and external agencies to support compliance efforts and monitor remediationDevelop and implement quality assurance/quality management tools to measure and assess the impact of systems, policies, and program effectivenessLead Quality Management meetingsConduct inspections of locations in which services are heldConduct observations of staff interactions with persons supportedAssist programs in preparing for external audits and accreditation processes from agencies such as ORR, OCFS, and CARFParticipate in standing committeesProcess and input data, as neededOther related duties as assigned by supervisor.Required QualificationsBachelor's Degree preferred human services or equivalent field or 5 plus years' experience in related fieldAbility to independently travel between Westchester, Bronx, Manhattan, Brooklyn and QueensKnowledge and ability to manipulate and analyze dataWorking knowledge of computer applicationsHighly skilled with Microsoft ExcelCommitment to enhancing the level of service delivery provided to persons supportedAbility to write reports from database informationExcellent organizational and interpersonal skillsVerbal and written communication skillsKnowledge of OCFS, DOE, ACS processes, procedures, regulations, and mandatesWork EnvironmentCorporate OfficePosition Type/Expected Hours of WorkThis is a full-time position. Monday through Friday. Work hours options are 9:00 am - 5:00 pm, 9:30 am - 5:30pmBenefits & CompensationCompetitive salary structureHealth, dental, and vision insurance401(k) with company matchPTO policy (11 Paid Holidays, Paid Sick Time, Paid Vacation & Paid Personal Days)Remote / flexible work options (If applicable)Additional RequirementsAuthorized to work in the U.S.Ability to work in-person in New York City (NYC)Ability to travel to other Rising Ground Sites (if required)Equal Employment OpportunityIt is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.