Human Resources Generalist (Raleigh)

About PayBright

PayBright is a leading provider of payment solutions, offering end-to-end services to businesses and consumers. Our mission is to facilitate seamless transactions through innovative payment processing, digital wallet, card issuing, and online cash applications. Founded by a college student who understood the challenges businesses face in accepting credit cards, PayBright has quickly become the preferred processor for thousands of businesses nationwide. We are experiencing rapid growth and are seeking exceptional individuals to join our team.

Job Details

Job Title: Human Resources Generalist

Base Salary: $75,000 - $85,000

Location: Raleigh, NC

Work model: Full-time, On-site

Reports to: CEO

Job Summary

PayBright is seeking an experienced Human Resources Generalist to join our dynamic and growing team. Reporting directly to the CEO, this role will manage the day-to-day employee experience and core HR operations, with an emphasis on compliance, onboarding and offboarding, employee relations, leave administration, manager support, and the consistent application of company policies.

This is a hands-on, high-ownership opportunity for an HR professional with a solid generalist foundation who is ready to work across the full range of HR functions. As the primary HR point of contact for the organization, you'll handle day-to-day people matters with confidence while knowing when to bring in additional expertise.

The ideal candidate has a strong working knowledge of employment compliance, is comfortable working independently, and brings a thoughtful, practical approach to HR.

Essential Job Functions

Compliance and Policy

• Ensure HR processes are aligned with federal, state, and local employment laws, and that compliance standards are met in each jurisdiction where PayBright has employees
• Create, update, and implement HR policies, employee handbooks, and health and safety programs

Employee Relations and Manager Support

• Serve as the primary day-to-day HR resource for employees and managers, providing consistent guidance on workplace policies, employee concerns, performance, attendance, leave, and other employment matters
• Handle employee relations matters from initial concern through resolution, including gathering facts, documenting conversations, supporting workplace investigations, recommending next steps, and escalating complex or higher-risk matters as needed
• Partner with managers on performance and attendance concerns, providing guidance on documentation, corrective action, and difficult employee conversations

Onboarding and Offboarding

• Manage the onboarding process from accepted offer through an employee's first weeks, including pre-employment requirements, Form I-9/E-Verify completion, HRIS setup, benefits information, orientation, policy acknowledgments, and equipment and access coordination
• Manage the offboarding process, including separation documentation, coordination of system and facility access removal, equipment return, and exit interviews

Benefits, Leave, and Accommodations

• Administer employee benefits programs, including new hire enrollment, life events, terminations, open enrollment, and employee support
• Administer employee leave programs, including FMLA and other applicable leave requirements, and maintain accurate records and employee communications throughout the process
• Coordinate workplace accommodations, including ADA and PWFA requests, and support employees and managers through the accommodation and return-to-work process

HR Operations and Records

• Process employee status changes, including promotions, compensation changes, bonuses, leaves, and other employee updates
• Maintain accurate and confidential employee records and HR documentation
• Assist managers with timesheet tracking and make updates or corrections in Gusto as needed

Employee Experience and Workplace Support

• Support a positive employee experience by remaining accessible and responsive
• Contribute to practical process improvements and employee experience initiatives as the company continues to grow
• Provide light workplace and office coordination as needed, including employee equipment needs, office supplies, building or vendor requests, and other routine workplace matters
• Perform other related duties as assigned

Education and Experience:

• 3+ years of human resources experience in a generalist capacity
• Bachelor's degree in human resources, business administration, or related field; or relevant experience
• Working knowledge of federal employment requirements and familiarity with state-specific employment considerations
• Hands-on experience with employee onboarding and offboarding processes
• Experience handling employee relations issues, with the judgment to assess risk and escalate matters as needed
• Experience administering benefits and leave programs
• Strong organizational skills and the ability to manage multiple deadlines and sensitive matters without losing attention to detail
• Sound judgment and discretion when handling confidential employee information
• Excellent written and verbal communication skills and the ability to build credibility with employees, managers, and senior leadership

Preferred

• Previous experience within a small or growing organization
• Working knowledge of Gusto HRIS
• Experience with Zoho One or similar business applications
• Experience working with external HR consultants, employment counsel, or benefits brokers
• HR certification (SHRM-CP or PHR)

Working Environment:

• This position is based in PayBright's Raleigh, North Carolina office and should be expected to work on-site.
• The role regularly requires computer-based work, communication with employees and managers in person and through phone/video platforms, and occasional handling or movement of office and employee equipment.

Benefits:

• A variety of medical, dental, and vision coverage options
• 401(k) retirement plan with company match
• Paid time off, with accrual increasing based on tenure
• Paid sick time in addition to PTO
• Complimentary in-office snacks, coffee, and beverages

Paybright is an equal opportunity employer and we are dedicated to fostering an inclusive and barrier-free work environment for all employees and candidates.