Customer Service Representative

Interamerican Bank is looking for a Customer Service Representative to provide exceptional service, assist customers with transactions, and promote banking products. As a Customer Service Representative, you will be responsible for processing customer transactions, maintaining accounts, and identifying financial solutions tailored to each client’s needs. This role requires strong communication skills, attention to detail, and the ability to cross-sell banking products and services.

Job Requirements:

• Minimum of 12 months of related experience or a combination of experience and training
• Strong organizational skills and computer proficiency
• Excellent communication and interpersonal skills with a team-player attitude
• Ability to assess customer needs and recommend suitable banking products
• Ability to prioritize tasks and meet deadlines
• Bilingual (English & Spanish) required
• Strong sales-oriented personality with a professional demeanor
• Understanding of federal and state financial institution regulations (BSA/Compliance, Reg. E, Reg. CC, etc.)

Key Responsibilities:

• Process customer transactions accurately and efficiently
• Open and maintain personal and business accounts
• Educate customers about banking products and services
• Cross-sell financial products to meet sales goals
• Ensure compliance with banking regulations and internal policies
• Provide exceptional customer service and resolve inquiries
• Assist with wire transfers and safe deposit box processing
• Follow up with customers to build long-term relationships