Associate I, Document Services

divh2Mailroom Associate/h2pJoin our team - and take the next step in achieving a fulfilling career!/ppAt CardWorks, we aim to help people connect with possibility and opportunity using our financial servicing expertise. Building meaningful, long-term relationships with consumers, our employees, and our clients is what matters most./ppCardWorks, Inc. is a diversified consumer finance service provider and parent company of CardWorks Servicing, LLC, Merrick Bank and Carson Smithfield, LLC./ppCardWorks Servicing, LLC provides end-to-end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees./ppMerrick Bank is an FDIC-insured Utah Industrial Loan Bank. Merrick operates three main business lines: credit cards, recreational lending, and merchant services./ppCarson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management./ph3Position Summary/h3pThis role is primarily responsible for the handling of incoming and outgoing mail, return mail, as well as preparation for our scanning operations by our vendor. Specifically, this role handles the distribution and collection of incoming mail and return mail, preparation, processing and forwarding of outgoing mail and determining, affixing, and recording postage on registered mail/packages, check handling for our Settlement Services department, and other mail room functions as required and as the needs of the company evolve. As an Associate in the mailroom, this position also requires performing administrative and clerical duties inherent in the mail handling process and providing operational and customer support regarding these processes./ph3Essential Functions/h3pAs assigned, tracks incoming mail, return mail, correspondence, checks, etc., and processes incoming/outgoing overnight packages/ppReviews, sorts, and prepares incoming mail to be forwarded for imaging/ppAssists other departments as needed/ppMaintains knowledge of current policy and procedure changes and updates, and serves as a resource to clients, and external departments/ppHandles the printing, folding, and stuffing for outgoing correspondence to customers/ppProcesses ad-hoc scanning requests as received by other operational areas/ppPerforms delivery of mail to appropriate personnel and departments as needed/ppCaptures and destroys returned cards/ppFulfills special mailing requests as needed from other departments/ppAdheres to the regulatory timeframes and controls within the department and business unit/ppOther functions and duties as required by management/evolving needs of the department./ph3Education and Experience:/h3pHigh School Diploma or its equivalent education required/ppOne (1) year of related operations, support, or mailroom experience highly desirable/ppOne (1) year of credit card or banking industry experience is a plus/ppExperience working with computers is required/ph3Summary of Qualifications:/h3pMust be able to work under pressure along with solid time management and problem-solving skills/ppKeyboarding proficiency/ppFamiliarity with Windows based computer applications/ppAbility to work under pressure; flexibility and willingness to work at a rapid pace/ppAbility to understand and carry out oral and written instructions/ppAbility to compose simple correspondence/ppAbility to communicate with others and to assimilate and understand information, in a manner consistent with essential job functions/ppAbility to multi-task is essential/ppMust be able to complete work within required timeframes/ppMust problem solve in an effective and efficient manner/ppMust demonstrate strong verbal and written communication skills/ph3Work Environment/Physical Demands:/h3pDue to the work requirements of this role, it is performed 100% onsite with no possibility for remote work. The ideal candidate will work from the Woodbury, NY office location./ppWork is in an office environment, sustained posture in a seated position for prolonged periods of time; works with computer equipment for prolonged periods of time./pp#INDHP/ppThe salary range for this position, if located in NY Metro/NY state is $17.00 to $22.00 hourly. However, please note that the salary range will vary for other geographic areas./ppOur Employee Value Proposition/ppCompetitive Pay, including a Bonus Target or Variable Pay Incentive Program/ppBenefits Package - Medical, Dental, and Vision (plus much more)/pp401(k) Plan with Company Match/ppShort- Long-Term Disability/ppWellness Programs/ppGroup Life and ADD Insurance/ppPaid Vacation, Sick Days and bank Holidays/ppEmployee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition/ppWe offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location./ppWe are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic. We will conduct a thorough background check for all hires in compliance with applicable laws./p/div