Regional VP of Client Experience, Employee Health and Benefits

Regional VP Of Client Experience, Employee Health & Benefits

We are seeking a talented individual to join our Employee Health & Benefits team at Marsh McLennan Agency. This role will be based in Southwest region, with some flexibility of being located at one of our major locations which include, Dallas, Houston, Austin, or Fort Worth.

The Employee Health & Benefits (EH&B) Regional VP of Client Experience is responsible for leading the regional client experience for the EH&B services team of a growing, dynamic agency. This role assists in the production of new business and supports the operation of the business and its sales and retention goals. This role's responsibilities will span across the offices of the MMA Southwest Region.

We will count on you for:

• Practice leadership & strategy
• People leadership & team development
• Operational excellence & project delivery
• Capacity, resourcing & workforce planning
• Client success, retention & new business support
• Reporting, metrics & continuous improvement

What you need to have:

• College degree or equivalent work experience.
• Minimum 10 years' experience with employee benefits insurance products (small, mid, and large group clients).
• At least 5 years of management or supervisory experience leading client services or account teams.
• Demonstrated experience managing workflows, staffing models and capacity across multiple offices or teams.
• Strong track record of coaching, performance management, hiring and building team capability.
• Excellent verbal and written communication skills; comfortable presenting KPIs and operational updates to senior leadership.
• Proficiency with common office technologies (MS Office and web tools) and a strong aptitude for process/automation improvements.
• Ability and willingness to travel regionally as required.
• Active Texas Life, Accident & Health License; professional designations a plus.

What makes you stand out:

• Proven success improving client experience metrics and driving measurable retention and satisfaction gains.
• History of leading operational change—designing and implementing process improvements, cross‑functional workflows and project workgroups.
• Experience balancing resources across geographies (rebalancing books, shifting staff, and justifying new hires) to optimize capacity and service levels.
• Strong partner to sales—able to support new business onboarding and contribute to account retention strategies and stewardship reporting.
• Comfortable influencing at the regional and national level.
• Ability to build credible relationships with specialty units and carriers to simplify service delivery and accelerate issue resolution.
• A data‑driven mindset.

Why join our team:

• Lead the regional client experience for a growing, dynamic EH&B practice with real influence on strategy and operations.
• High visibility role partnering closely with the COO and Regional EH&B leadership.
• Opportunity to shape processes and tools across multiple offices and to lead meaningful change that improves outcomes for clients and teams.
• Collaborative, cross functional environment where you'll work with specialty units, operations and sales to deliver a best in class client experience.
• Support for professional growth, plus the chance to participate in regional and national initiatives that expand your influence and network.
• Competitive compensation and comprehensive benefits.