Food Service Representative

divh2Food Service Representative/h2pStore 36 - Annapolis, MD 21401/ph3Overview/h3pLevel: Experienced Position Type: Full-Time/Part-Time Job Shift: Any Education Level: None Travel Percentage: None Category: Sales/ph3Description/h3pJob Title: Food Service Leader Reports To: Store Manager/ppFLSA: Non-Exempt Employee Type: Full-Time/ppJob Summary: The Food Service Leader (FSL) is responsible for ensuring each customers order is delivered promptly and with utmost customer satisfaction. In partnership with the Store Management team, the FSL is responsible for the day-to-day food service operations which include enforcement of recipes and procedures, product ordering, food quality assurance, employee training, and preserving sanitation requirements./ppThe FSL is third in the chain of command, reporting directly to the Store Manager and the Assistant Store Manager./ppThe FSL is enrolled in, and is committed to, the in-store FSL training program. A key requirement of the FSL training program and FSL role, is to be available during the highest volume food service shifts/times in order to receive and rotate foodservice deliveries and organize crucial duties to staff members./ppThe FSL must meet or exceed the training and certification requirements of the shift leader including, but not limited to, Equipment training certification, Leadership training, Food safety (S.U.R.E.) certification, and all other food service excellence modules and classroom certifications. In high volume food service locations, mastery of the FSL position is required as a pre-requisite for promotion to the next level position of Assistant Store Manager (ASM)/ppPrincipal Duties and Responsibilities:/pulliDemonstrates expertise on all items related to the food service operation./liliProvides superior customer service to all customers: greeting, assisting, suggestive selling, responding to and addressing complaints, following the Make it right program requirements, and thanking each customer./liliWorks as the expeditor in the food service stations during peak periods./liliEnsures all food service employees are working their required stations, maintaining maximize efficiency, and following proper health and hygiene protocols./liliAssists in implementing new food programs, food products, limited time offers, and promotions as directed by the Food Service Department./liliGuarantees preparedness and rush readiness for all high-volume food periods./liliExecutes proper food service orders and vendor check in order to ensure all food and beverage items are always in stock; performs food service inventory counts and reconciliation./liliAssists the Store Manager in preparing work schedules, guaranteeing proper food service station coverage./liliAppoints the day-to-day, weekly, and monthly food service tasks to store employees./liliDrives high standards and expectations around food quality, food safety/sanitation requirements, and store cleanliness by adhering to and maintaining the expectations of all internal and external regulatory inspections./liliAssists with training and development of all food service team members and ensures all food service employees follow the requirements of the company M.O.O. program./liliMaintains the sanitation and organization of all foodservice storage areas (including walk-in refrigerators and freezers) as well as all equipment maintenance and sanitation requirements./liliComplete additional tasks as assigned by management./li/ulh3Qualifications/h3pMinimum Knowledge, Skills and Abilities:/pulliMust be at least 18 years of age./liliHigh School Diploma or equivalent preferred./liliS.U.R.E. food safety certification (or the successful completion of Highs food safety certification within 2 months of hire) required./liliExcellent customer service skills required./liliAbility to work well individually as well as in a team environment./liliStrong communication, relationship building, and interpersonal skills required./liliDetail oriented with excellent organizational skills./liliProven self-starter with demonstrated ability to prioritize tasks and make sound decisions./liliMust be able to lift and carry up to 50 lbs./liliReliable transportation required./liliStrong focus on customer service and working with people/liliStrong food service experience preferred/liliDetail oriented and excellent organizational skills/liliProven self-starter with demonstrated ability to make decisions/liliFlexible and adaptable to change/liliAbility to handle difficult situations professionally/liliAbility to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required./li/ulpstrong Working Conditions:/strong/pulliRetail environment with occasional exposure to unpleasant working conditions including dust, extreme temperatures and potential contact with petroleum and/or cleaning products./liliSpends the majority bf the shift standing with frequent bending and lifting./liliIn inclement weather conditions, employees may be expected to assist with efforts to maintain full store operations./li/ul/div