Customer Service Administrator

Spanish Bilingual Operations Quality Control Administrator General information Date Monday, July 27, 2026 City Albany State NY Country United States Working time Full-time Description & Requirements Maximus is currently hiring Spanish Bilingual Operations Quality Control Administrators to support the New York State of Health (NYSOH) program. The Operations Quality Control Administrator is responsible for performing quality control assessments for both the Call Center and E&E operations. This opportunity allows the candidate to determine their work arrangement. If onsite arrangement is selected, you must work onsite 100% of the time at your assigned office location. If remote arrangement is selected, you must reside within 100 miles of Albany, Rochester or NYC, NY, and work remotely 100% of the time. Essential Duties and Responsibilities - Participate in the requirement gathering process. -Develop and execute User Acceptance Testing scripts, and support operations to ensure contractual standards are met. - Document and gather high-level business requirements and communicate requirements to business analysts, IT, and the business operation. - Provide recommendations to management to ensure that productivity goals are met while containing costs. - Document issuesfor management review. - Work with training and SOP teams to update materials based on system changes. - Create test plans and document end to end business test scenarios. - Execute test scenarios to determine if defects exist. - Document defects and provide supporting information to facilitate defect correction and validation. - Conduct research and audits to determine if the system results are correct. - Develop and test manual processes (scripts or SOPs) as needed. - Create User Documentation andflow charts as needed. - Determine the impact of defects and establish ways to effectively mitigate risks associated with software defects/manual workarounds. - Interface with the IT organization to explain defects. - Provide software demos and presentations to internal and external customers. - Plan and manage small projects and communicate results. - Manage or support system or operational process audits- Perform other duties as assigned by leadership. - High School diploma or equivalent with 4+ years of experience, or Associate degree with 2+ years' experience. - This position requires bilingual proficiency in Spanish or Haitian Creole - May have additional training or education in area of specialization. - Work on assignments that are moderately difficult, requiring judgement in resolving issues. - Understand implications of work and make recommendations for solutions. - Communicate on complex or sensitive issues or draft such responses for supervisor or team lead. - Must currently be a NYSOH CSSIII, CSSIV, Team Lead, ARU, Task Admin, QA Coordinator, MECM CRR or have at least 5 years of experience in one of these roles ending within the last year. - Must be able to read, write and translate fluently in English and Spanish. - Must reside in New York; within a 100 mile radius of Albany, Rochester or New York, NY. - Must be willing and able to work a shift between 8:00am-5:00pm EST Monday-Friday. Home Office Requirements - Internet speed of 20mbps or higher required (you can test this by going to - Connectivity to the internet via either Wi‑Fi or Category 5 or 6 Ethernet patch cable to the home router. - Must currently and permanently reside in the Continental US EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at View email address on click.appcast.io. #J-18808-Ljbffr