Customer Service Representative

DHL Supply Chain Hiring!

At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

Position: Customer Service Representative

Shift: 1st Shift

Hours: 7am-3pm (Monday through Thurs), 6am-2pm (Friday)

Days: Monday-Friday

Pay: $18.45 per hour

Required Qualifications: Ability to commute to the Mechanicsburg location for first few months of employment and then move to the new Annville facility later in 2026

Preferred Qualifications: Previous customer service experience, ability to comfortably handle large volumes on emails daily, export filing experience a plus!

Be part of the world's largest logistics company! DHL Supply Chain has been certified as a Great Place to Work in the US and Canada! Our excellent benefits packages includes:

- Affordable medical, dental, and vision coverage available beginning on your 30th day - PTO program for all associates, including paid holidays and vacation - 401(k) with generous company match - Tuition reimbursement program - Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities

• Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.