Front of House Manager

Job Description

Job Description

Benefits:

• Opportunity for Growth
• Dynamic Environment
• Team Member Discount
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Wings. Beer. Sports . It's what we do! We bring big game-time energy to our guests without being at the stadium.

We are looking for just the right Team Members to jump in the game! Buffalo Wild Wings is a fun, fast-paced environment. Come coach the team as a Front of House Manager!

The Front of House (FOH) Manager position creates legendary experiences for guests and team members through the management of our Server, Host, and Bartender teams. Each FOH Manager has a specific Area of Responsibility (AOR) and will focus on the management of either of the three teams. The FOH Manager is directly accountable for the execution and performance of the front-of-house team and provides direction and supervision to all front-of-house team members.

RESPONSIBILITIES:
Operational Efficiency

• Utilizes all compliance systems, manager tools, and procedures both in a timely manner and with integrity (including but not limited to CSP/SOPs, restroom checks, ticket tracker, line checks, and guest check audits) to ensure proper shift execution.
• Conducts administrative manager functions as needed (entering invoices, end-of-day procedures, etc.).
• Maintains high cleanliness standards, and holds Team Members accountable for adherence to daily, weekly, and monthly cleaning schedules.
• Helps to ensure adherence to ServSafe Alcohol, Food, and HACCP standards, with specific responsibility for Food and HACCP.
• Assists in the roll-out of new company programs, policies, and procedures as requested.
• Understands and executes all new product and marketing promotions.
• Manages shifts to achieve sales and profit goals (including labor and food cost management, and controlling expenses)
• Models hospitality skills/behaviors, including regular interaction and engagement with guests.
• Ensures guest satisfaction, and inspires guest loyalty.
• Ensures responsible alcohol service, through effective shift execution.
• Effectively handles guest complaints during shifts, turning unsatisfied guests into satisfied guests.

Team Leadership:

• Ensure 100 % compliance in all areas of federal and state laws, company policies, guidelines, and procedures.
• Ensure the execution of all company-specified training and development programs including hourly, WCT, shift leader, and manager programs.
• Plan and lead employee meetings, build camaraderie, and solicit feedback.
• Handle shift-by-shift coaching and counseling of team members and seek guidance from the General Manager, District Manager, or Human Resources for any termination decisions.
• Keep the District Manager and Human Resources informed of any and all employee relations issues, especially potentially concerning discrimination or harassment.
• Other duties as assigned

The physical demands for this position require the individual to sit, stand, bend, lift up to 50 pounds, and move intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations. The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Requirements:

• General knowledge of labor laws, health codes, safe food handling and sanitation,
• Strong people management and communication and interpersonal skills
• Superior guest service and hospitality skills
• Skill in time management and organization with attention to detail
• Self-motivated and a passion for teaching others
• Minimum 1 year of restaurant/bar experience in a leadership role

Company Information

You are applying for work with a franchisee of Buffalo Wild Wings not Buffalo Wild Wings International, Inc. Any information you submit will be provided solely to the franchisee. If hired, the franchisee, SC Wings, LLC will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.