Office Medical Administrative Assistant

Office Medical Administrative Assistant

Location: Brandon, Florida

We are seeking a highly organized and motivated individual to join our team as an Office Medical Administrative Assistant for our busy gastroenterology office. The Office Medical Administrative Assistant will support the operations of the care center by assisting the Office Administrator with administrative duties while also performing routine clinical tasks as a Medical Assistant. This dual role ensures seamless coordination between front office functions, billing support, patient care. The position serves as a key liaison to Catalyst, the third-party medical billing company, to support efficient billing workflows and communication.

Duties and Responsibilities

Administrative Support:

• Assist the Office Administrator with managing day-to-day office administrative, clinical, and billing operations.
• Serve as the liaison to Catalyst by communicating billing concerns, submitting required documentation, and tracking resolution of outstanding issues.
• Support billing processes by gathering and submitting documentation, following up on outstanding claims, and assisting with insurance-related inquiries.
• Maintain office policies and procedures to ensure compliance with FDHS and healthcare regulations and standards including HIPAA, OSHA, Fraud, Waste & Abuse, and Cybersecurity.
• Serve as back-up when a staff member is absent.
• Assist with onboarding of new staff, including orientation and new hire documentation.
• Collaborate with healthcare providers to optimize patient care and workflow efficiency.
• Coordinate with external vendors and service providers as needed.
• Assist with monitoring all monthly reports such as A/R, visit tracking, patient balance, and daily charge
• Maintain confidentiality of patient information and adhere to HIPAA guidelines.
• Assist in special administrative projects and initiatives aimed at growth planning and improving office operations and patient satisfaction.

Medical Assistant:

• Prepare patients for examination and treatment by taking vital signs, medical history, and documenting information in the electronic medical record (EMR) system.
• Responsible for entering recalls and handling new prescription/prescription refills as directed by the physician.
• Maintain strict adherence to infection control protocols and safety standards.
• Triage phone calls accordingly.
• Conduct physician referrals as well as service pre-certifications on an as needed basis.
• Maintain patient records, ensuring confidentiality and compliance with HIPAA regulations.
• Other duties as assigned. Please note that the duties and responsibilities outlined in this job description are not exhaustive and may be subject to change at any time to meet the evolving needs of the company. In addition to the responsibilities listed above, employees may be required to perform additional tasks or duties as assigned by management.

Qualifications

• 1 to 2 years experience in billing.
• 1 to 2 years experience as a Medical Assistant.
• 1 to 2 years of Leadership experience.
• Strong organizational and multitasking skills, with the ability to prioritize tasks effectively.
• Excellent communication and interpersonal skills, with a customer service-oriented approach.
• Proficiency in office software applications, including electronic medical (EMR) systems.
• Ability to work independently and collaboratively in a fast-paced environment.
• Familiarity with healthcare regulations, such as HIPAA, OSHA, and Medicare compliance.
• Attention to detail and a commitment to maintaining high standards of professionalism and patient care.
• Flexibility to adapt to changing priorities and responsibilities as needed.

Benefits

• Competitive salary.
• Comprehensive benefits package including health insurance, retirement plan, paid time off and paid holidays.
• Positive and collaborative work environment.

The employee is frequently required to walk; sit; use hands for fine manipulation, handle or feel and reach with hands and arms using a keyboard and video display terminal. The employee is occasionally required to stand and stoop, kneel, crouch or crawl and climb stairs. The employee should be able to lift and move up to 25 lbs.

It is the policy of Florida Digestive Health Specialists to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.