HR Representative II

SUMMARY: Provide support in functional areas of Human Resources, which may include recruitment and employment, personnel records, team member relations, job evaluations, and benefits administration. Provide excellent guest service to team members and external guests. Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members. MINIMUM NECESSARY QUALIFICATIONS: Education: High school diploma or GED 2 year degree in Business or related field and 1 year experience in Human Resources or 2 years' experience as a Human Resources Representative Experience: Working experience in at least two of the Human Resources functions Working experience in the development, implementation, and maintaining of policies and procedures Possess working knowledge of laws that govern Human Resource Management including, but not limited to: Title VII, Age Discrimination and Employment Act (ADEA), the Fair Labor Standards Act (FLSA), American's Disability Act (ADA), Family Medical Leave Ace (FMLA), and Equal Retirement Income Security Act (ERISA) Experience working with a Tribally run casino and/or resort preferred A documented and verifiable combination of education and experience may be substituted for degree requirements. Age Requirement: At least 21 years of age SKILLS AND ABILITIES: Strong computer skills with experience in word processing, databases, and spreadsheets Strong organizational, written, and verbal communication skills Strong professional telephone etiquette Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery Accurate and detail-oriented Strong problem-solving skills Maintain high confidentiality Independently manage multiple tasks in a professional manner Ability to work independently with minimal supervision Ability to work cooperatively with all departments Ability to manage extensive amounts of paperwork Ability to operate most office equipment (computer, fax, copier, etc) Ability to maintain efficient filing systems Ability to professionally speak in front of large groups of individuals CONDITIONS OF EMPLOYMENT: Conditions of employment with Little River Casino Resort include passing a pre-employment drug test excluding marijuana, passing Resorts background check to meet the employment eligibility requirements as they pertain to the position and successfully completing a 90-day introductory period. Individual must not have been charged or released from employment or involved in anything which could be considered a liability to the Resort, e.g. harassment, theft, violence, or integrity issues. Knowledge, Competences, and Talents: Accountable - Accept responsibility and account for actions Collaborate - Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests Communication – Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors Guest Orientation - Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner Confidential - Will maintain and abide to the highest standards of confidentiality pertaining to team member, department, LRCR, and guest information Detail Oriented – Ability to pay attention to the minute details of a given project or task Diversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type Emotional Intelligence - Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and in alignment with the organization's core values Empathetic – Appreciates and sensitive to the feelings of others Ethical - Demonstrates conduct conforming to the highest-level set of values and accepted standards Interpersonal skills - Able to work effectively with guests, team members, management team, and vendors Judgment - Makes well-reasoned and timely decisions based on careful, objective review and informed data Organized – Possesses the trait of being organized and follows a systematic method of performing a task PC skills - Demonstrates proficiency in PC hardware, software and applications as required Policies & Procedures - Demonstrates thorough, accurate, working knowledge and supportive attitude of all organizational policies, procedures, guidelines, and systems Problem Solving – Understands and identifies existing and potential departmental problems / issues by obtaining relevant input, information and data and objectively evaluates and develops recommendations, develops, and evaluates alternative course of action, selects correct course, and follows up Professional Attitude – Value, motivate and appreciate each individual you interact with in your office, your department(s), the Casino, the community and all of our guests Reliable – Is dependable and trustworthy Respectful and Honest / Acts with Integrity - Is truthful and credible in the workplace with team members, management team, guests, and vendors ESSENTIAL DUTIES AND RESPONSIBILITIES: Must be capable of performing the job specifications of a HR Representative. Provides accurate reports on team members’ headcount, current team members, turnover, leaves of absence, and other reports as required. Initiates and process performance appraisal paperwork. Maintains regular correspondence with the Gaming Commission in accordance with Chapter 4 Regulations. Ensures 1-9 compliance. Develops and maintains Standard Operating Procedures. Coordinates and tracks applications and hiring campaigns in the recruiting module of the HR database. Coordinates recruiting efforts from job requisition to new hire onboarding, including but not limited to background reference checks on jobs and education for internal and external candidates. Attends and assists with coordination of Resort and external career fairs. Creates and maintains internal and external employment opportunity communications. Coordinate, schedule, and participate in Resort interviews. Coordinate workers compensation (WC) claims by communicating work restrictions and progress reports, scheduling WC medical provider appointments, facilitating WC paperwork with team members, security, supervisor, payroll, claim administrator, and Risk Manager. Ensure team members receive proper notification of their rights in the legal timeframe for terminations, FMLA, Consolidated Omnibus Budget Reconciliation Act (COBRA), 401(k), and Health Insurance Portability and Accountability Act (HIPAA). Contact medical providers to obtain initial reports and progress reports on team members as it relates to leaves and employment restrictions. Enter and maintain data into the HRIS database on applicant and team member records, workers compensation claims, all leaves, benefit enrollment, team member and department changes, disability information and prepare reports. Work with Risk Manager, department administrative staff, managers, supervisors, and directors to inform them of team member progress or work restrictions. Compile financial data to prepare monthly premium statements for all team member benefits and reconcile statements from the carriers. Processing and maintaining team member benefit files for enrollments, cancellations, and changes within Human Resource Information System (HRIS) and HR service vendor systems. Assist team members with billing and claim issues. Plan, coordinate, and lead team member relations activities including, but not limited to holiday and birthday mailings, team member drawings, team member communications, team member events, team member services awards program, etc. Must satisfactorily complete all training assigned by the Resort. Must adhere to the safety rules and regulations of the Little River Casino Resort and of the Human Resources department. Must be aware of and adhere to the emergency and evacuation procedures. Must be aware of and adhere to the Resorts Health & Safety Program Other duties as assigned. PHYSICAL DEMANDS: While performing the duties of this job, the team member may be required to frequently stand, walk, sit, bend, twist, talk, hear, and perform repetitive motions. There may be prolonged periods of sitting, keyboarding, and reading. Must be able to perform repetitive hand and wrist motions. Must be able to operate computer equipment for extended periods of time. Must be able to walk, sit, and/or stand for periods of up to 8 hours. The team member must occasionally be able to push, pull, grasp, lift and/or move up to 50 pounds. Any lifting and/or moving over 50 pounds needs to be done in a team lift. Specific vision abilities required by this job include reading, document, computer, distance, and color vision. Talking and hearing are essential to communicate with team members, vendors, and guests in individual, department, small and/or large group meetings. Communication in face-to-face discussions, telephone, emails, and other electronic ways required. WORKING ENVIRONMENT: A working environment is the setting, social features, and physical conditions in which a job is performed. The general working environment for the Resort is office, gaming floor, food outlet, hotel and convention/entertainment center including flashing lights, frequent loud noises, and a smoke-filled environment. Must be flexible with work schedule for any hours and/or shift, as assigned, according to business needs. Occasional overtime required. Occasionally must deal with angry or hostile individuals. Extensive computer use. DISCLAIMER OF EMPLOYMENT: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job description. It shall govern all positions as defined in the Team Member Handbook. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All Little River Casino Resort Team Members are responsible to ensure they are in compliance with Little River Casino Resort Policies and Tribal Gaming Regulations. ACKNOWLEDGMENT: I have reviewed the content and description of the above listed position and have been provided a copy of the description. I certify that I am able to perform the essential functions of this position as outlined in this description, with or without reasonable accommodation. #J-18808-Ljbffr