Payment Operations Specialist

Job Overview Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of a full-time Payment Operations Specialist. Bilingual (Spanish) speaking preferred. The hourly rate for this position range is $18.00 – $30.00 per hour depending on knowledge, skills, abilities, experience, and location. This position is primarily responsible for the timely posting and release of all incoming and outgoing wire transfers in accordance with bank policy and procedures, ensuring proper processes to minimize loss while maintaining quality service. The role frequently contacts internal and external customers and has access to confidential customer and wire information. Responsibilities Process incoming and outgoing wire transfers, including creating, verifying, and releasing wires. Process domestic and foreign wire transactions according to bank policy and procedure. Monitor various queues in the wire transfer system. Conduct phone calls with authorized customers to validate outgoing wire requests. Review OFAC information on wires and elevate any findings. Perform wire transfer investigations in a timely manner. Assist with the resolution and recovery of fraudulent wire transfers. Provide support to internal departments via telephone, email, and ticketing system. Follow strict authentication and verification processes in accordance with the bank’s wire policy. Maintain a proficient understanding of NACHA rules, regulatory compliance including BSA, OFAC, loss prevention, information, and physical security, and adherence to bank policies and federal regulations. Resolve various wire exception transactions such as cancellations, deletions, reversals, and returns. Perform daily validation across payment applications. Perform ACH tasks including, but not limited to, ACH processing verification, temporary increases, emergency same‑day processing, large ACH approval requests, and ACH prefund shortage monitoring. Process and investigate debit card and/or ACH dispute claims in compliance with Reg E and Visa requirements. Process credit card orders and provide card servicing support. Assist with various projects, monitoring, and reporting. Education & Experience High school diploma or equivalent required. Bachelor’s degree or equivalent work experience preferred. 1 to 3 years of banking experience required. Bilingual (Spanish) preferred. Back‑office bank operations with wire transfer processing experience preferred. Back‑office bank operations with debit card/ACH dispute experience preferred. Strong analytical and problem‑solving skills. Ability to manage multiple tasks and deadlines simultaneously. Demonstrated attention to detail and accuracy. Excellent communication skills, written and verbal, with the ability to clearly communicate issues to all levels of staff and management. Strong telephone skills. Working Conditions The physical demands of this position require the ability to perform essential job functions with or without reasonable accommodation. Employees may spend extended periods sitting or standing, using hands to operate computers or other equipment, and reaching for work‑related tasks. Regular walking may be required, along with occasional bending, stooping, kneeling, or climbing. The role may involve lifting or moving items weighing up to 10 pounds. Vision requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. Benefits 401(k) Plan with 6% Match Health/Dental/Vision Insurance Company‑paid Life Insurance Tuition Reimbursement Fitness Reimbursement Paid Time Off Volunteer Leave Paid Holidays Plus many more associate perks & incentives Equity and Opportunity Sunflower Bank, N.A. is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law. Open until filled; early application encouraged. This vacancy announcement may be used to fill similar positions within 90 days. Application Apply online at . If you are a California resident, you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location‑specific notices is available on our privacy policy. #J-18808-Ljbffr