Supervisor, Field Operations

Why You Should Join the Engineering Excellence Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join our winning team by applying today! What Do We Offer You as an Engineering Excellence Employee? Engineering Excellence offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as an Engineering Excellence valued employee. Service Experts Company Perks And Benefits For YOU Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position) Generous PTO provided 24 paid days off within your first year of employment (vacation, personal holidays, & national holidays) 29 paid days off after your 2nd year of employment Ready to get out of your work truck? We have ample advancement and career‑growth opportunities available across the U.S. Hold on to more of your paycheck with Company‑sponsored Medical, Dental, and Vision Insurance programs Company‑provided smart phone, tablet, uniform plan, and tool replacement program We’ll make you better at what you do with our internal Training Academy Best‑in‑class 401(k) Retirement Savings Plan with attractive company matching contributions Company‑paid employee Life Insurance with options for you and your Family! Short‑term and Long‑term disability insurance options that will protect you and your family if you are unable to work Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing! Position Summary: Supervises technicians and helpers who are installing, maintaining, and servicing commercial HVAC equipment and accessories. Oversees daily work and ensures adequate staffing to meet customer needs, assists technicians with unusual or difficult assignments, trains and coaches employees, ensures that safety rules and practices are followed, and conducts quality‑control checks on completed work. As needed due to staffing and customer needs, performs service, maintenance, and installation work. Work is performed under the direction of the Branch Manager. Key Responsibilities Be a Safety Leader to all technicians in your area. All Field Supervisors will join forces with our Safety Management Team to learn how to effectively mentor all of the field employees within your area and strive to meet all EE Safety and driving practices. Reviews and monitors upcoming work to be performed in order to schedule and assign technicians and/or crews to maximize productivity and to meet the needs of the customer. Lead installations, retrofits and large‑scale projects. Perform regular site visits with technicians and assist Branch Manager in reviewing past performance and areas of concern; conduct training customer service, and company products and services; reinforce safety rules and practices, and current and future goals and objectives. Assist technicians with major, unusual or difficult assignments and/or problems. Conduct a quality‑control review of completed work performed to ensure work is performed in accordance with company practices and processes, expected workmanship, and efficiency and effectiveness. Train employees on technical skills, company processes and procedures, and safety rules and practices. Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction. Perform vehicle inspections to ensure company property and tools are being used, maintained and properly accounted for. Represent the company professionally, honestly, and ethically in all business matters and activities. Ensure that the company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered/replenished as needed. As needed, complete material requisition forms and other related administrative activities. Demonstrate leadership to the field staff in customer focus and customer service; following company policies, procedures, and processes; safety rules, procedures, and practices; and the implementation of company initiatives. Serve as a resource to the sales staff on technical issues regarding products and services. Assist the Branch Manager with administrative tasks and other duties as needed or assigned to meet customer needs, perform service, maintenance, and installation work. Perform all other duties as needed or assigned. Qualifications High school diploma or GED with additional training and 10 plus years’ experience in HVAC. Demonstrated basic leadership skills. Demonstrated ability to train others in technical skills and effective customer service. Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area. EPA and safety certifications required. Advanced skills in servicing commercial heating, air conditioning, and ventilation equipment as well as related accessories. Proficient mechanical aptitude and the ability to operate all necessary tools and equipment. Proficient and able to operate all necessary tools and equipment to perform various service projects. Proficient at reading wiring diagrams and blueprints as well as troubleshooting problems with electrical, refrigerant, and duct systems on commercial HVAC equipment. Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all commercial systems with no supervision. Proficient and able to install a basic duct fitting. Advanced skills in troubleshooting and repairing commercial HVACR equipment, refrigeration systems, chillers, boiler systems, data centers, and related equipment with no supervision. Ability to calculate heat gain and loss on commercial buildings using approved methods. Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns. Effective and efficient time‑management and organizational skills. Valid driver’s license with an acceptable driving record. Available to work flexible hours and on‑call shifts as needed. Ability to stand and walk and to climb ladders and stairs and to maneuver to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl. Ability to work in a variety of environmental conditions, including but not limited to hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas. Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt. Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception. Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds. #J-18808-Ljbffr