Patient Service Representative

Patient Service Representative

The Patient Service Representative provides front desk and administrative support in a clinical setting, ensuring a smooth and welcoming experience for patients. This role manages patient check-in and scheduling, maintains accurate electronic health records, supports daily clinic operations, and delivers exceptional customer service to patients, visitors, and clinical staff.

Responsibilities

• Perform opening and closing duties for the clinic to ensure the front desk and reception area are fully prepared for patient care each day.
• Greet patients warmly upon arrival, check them in for appointments, and verify insurance information accurately.
• Scan and upload documents into the electronic health record system, ensuring all patient information is complete, accurate, and properly filed.
• Maintain the tidiness and cleanliness of the waiting area and reception counter throughout the day to create a professional and comfortable environment.
• Monitor the appointment schedule throughout the day for added, canceled, and no-show appointments, and update records accordingly.
• Schedule follow-up appointments as needed, confirming details with patients and ensuring appropriate documentation in the scheduling system.
• Respond to designated tasks and messages within the electronic health record system in a timely and professional manner.
• Order and track clinic office supplies to ensure the front desk and administrative areas remain fully stocked.
• Sell and track cosmetic products, including recording sales and maintaining accurate inventory records.
• Distribute incoming mail and internal correspondence to the appropriate recipients.
• Prepare for the next day's scheduled appointments by reviewing the schedule, confirming necessary documentation, and organizing materials for efficient patient flow.
• Operate standard office equipment such as computers, printers, scanners, and telephones to support daily administrative tasks.
• Handle multiple tasks simultaneously while maintaining a high level of accuracy, professionalism, and customer service.
• Protect patient privacy by maintaining confidentiality of all patient and clinic information in accordance with policies and regulations.

Essential Skills

• High school diploma or equivalent is required.
• 12 years of recent medical office experience or experience in a similar capacity is preferred.
• Experience working at a front desk or in a customer service role, preferably in a healthcare environment.
• Basic understanding of medical office operations and workflows.
• Proficiency in basic computer functions, including navigating software applications and using email.
• Ability to learn new software systems quickly, including electronic health record platforms.
• Ability to operate standard office equipment such as computers, printers, scanners, and telephones.
• Ability to type a minimum of 40 words per minute is preferred.
• Strong customer service skills with the ability to interact professionally and courteously with patients, visitors, and staff.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to maintain accurate records and manage multiple tasks.
• High attention to detail and accuracy in data entry, scheduling, and documentation.
• Ability to multi-task and prioritize responsibilities appropriately in a busy clinical environment.
• Ability to work effectively both independently and as part of a team.
• Ability to respond positively to constructive feedback and direction from supervisors.
• Consistent professional appearance and manner.
• Friendly, cheerful, tactful, and polite demeanor, with a compassionate and caring approach when dealing with others.
• Ability to maintain confidentiality of sensitive and private information at all times.

Additional Skills & Qualifications

• Prior experience in a histology or medical setting is beneficial.
• Previous experience working specifically at a medical front desk is an advantage.
• Demonstrated comfort working with electronic health records or similar digital record systems.
• Proven ability to support product sales, inventory tracking, or point-of-sale activities.
• Track record of reliability and punctuality in a full-time work schedule.
• Strong problem-solving skills and the ability to remain calm and professional in a fast-paced environment.

Work Environment

This is a full-time position of approximately 40 hours per week. The standard schedule is Monday through Friday, 7:45 AM to 5:00 PM. The role is based in a clinical setting with a patient-facing reception and waiting area. The Medical Receptionist works primarily at the front desk, using computers, electronic health record systems, scanners, printers, and standard office equipment throughout the day. The environment is fast-paced and requires frequent interaction with patients, clinical staff, and other team members. A professional appearance is expected, and the role involves maintaining a neat and orderly reception area while providing a welcoming and respectful atmosphere for all visitors.

Job Type & Location

This is a Contract to Hire position based out of Exeter, NH.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Exeter, NH.

Application Deadline

This position is anticipated to close on Sep 3, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.