Patient Access Associate - Emergency Department - Part Time/Evenings

Patient Access Associate - Emergency Department - Part Time/Evenings

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Job: Patient Access Associate (Emergency Room Registrar)

Hours: Part Time - Monday 7p - 11p, Friday 7p - 11p, Saturday and Sunday 5p - 11p.

Location: Penn Medicine Princeton Health Hospital - 1 Plainsboro Road Plainsboro, NJ

Department: Emergency Department

*Patient Access Associates may occasionally also support the outpatient/ambulatory care as needed

Patients have so many choices when it comes to their care. Patients choose us because of our Press Gainey scores and positive patient comments. PMPH is one of the Top Ten Hospitals in New Jersey. If you want to join a supportive team where supervisors are always willing to jump in and offer on the job training and education - this could be the role for you! The Emergency Department is a fast-paced, high-energy environment - this is good for people who don't want to sit at a desk for 8 hours and love being a part of an ever-changing environment.

Summary:

• The Patient Access Associate is responsible for registering patients into the computer system
• The Patient Access Associate will collect, verify and enter patient's required demographic and insurance information to ensure accurate and timely reimbursement.
• They will collect and process any co-pays or time of service payments
• The Patient Access Associate will provide excellent customer service which sets the tone to ensure positive patients outcomes and care

Day-to-Day Responsibilities:

• Greeting patients with a positive and professional attitude and initiating the registration process
• Properly entering the required fields within the ADT system to ensure patient safety and creates visits appropriately in the ADT system
• Performs follow up on assigned third party accounts for all in-house admissions and select outpatients (e.g. PAT, Radiation and Oncology)
• Follow ups include completing tasks that such as verifying eligibility, obtaining benefits, ensuring pre-certification and/or authorization/referral requirements have been completed
• Demonstrating flexibility and adaptability to fast-paced, changing work environments
• Demonstrating and appropriately documenting out of pocket responsibility for services as related to insurance contracts or PCHS Fee Schedules Collecting time of service and point of service payments according to policy.
• Referring patients to Financial Counselor for assistance, when necessary, Patient Access Associates have the ability to be cross trained in Admissions which allows opportunity for professional growth
• When Patient Access Associates are assigned to bedside registration (ED and Surgical Areas), they are required to utilize the Workstation on Wheels (WOW)

Qualifications:

Required:

• H.S. Diploma/GED Strong customer service skills
• 6 months experience with checking in patients (in a physician's office or hospital setting) and the ability to type 40 words per minute

Preferred:

• Two years of medical experience, with previous hospital or physician office registration/insurance verification experience
• EPIC experience
• Flexibility in hours - you will have a permanent shift, but flexibility is preferred when needed to help cover other shifts

Why Choose Penn Medicine:

• Endless opportunities for career growth Penn Medicine believes in its' people - the organization can only be successful with our valued employees
• Access to Penn Medicine's Wellfocused program which supports emotional and physical wellness
• Access to hundreds of employee discounts

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.