Housing Navigator - HQ

Job Description

Job Description

WHO WE ARE 

The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities. 

The Road Home is an Equal Opportunity Employer Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

BENEFIT SUMMARY

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

JOB SUMMARY

The Housing Navigator for rental assistance programs supports individuals and families experiencing a housing crisis by facilitating access to affordable, permanent housing. This role provides direct housing support through eligibility screening, housing search assistance, landlord engagement, and coordination with case managers and community partners. The Housing Navigator advocates for participants, helps identify appropriate housing options, and assists in navigating interactions with property managers to promote long-term housing stability.

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

*This is an in-person position that requires occasional local travel.

Positions Available
1

Locations
Headquarters 
1415 S Main Street, SLC, UT

Position Status
Full-Time (40hrs)

Shift/Schedule
Monday-Friday
Between 8am-6pm (ex. 8am-4pm, 9am-5pm, or 10am-6pm)

Reports to
Housing Stability Manager

Grade, Starting Rate
Grade 6, $18.90

FLSA Status
Non-Exempt

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Complete assessments with individuals and families to determine eligibility for rental assistance programs based on grant-specific criteria (e.g., ESG, CoC, TANF).   
2. Assist participants in locating, applying for, and securing safe and affordable housing that meets their needs. 
3. Schedule and conduct timely housing quality standard inspections and follow up on landlord corrective actions. 
4. Complete unit eligibility paperwork, including rent reasonableness determinations, prior to lease approval and rental assistance.  
5. Facilitate lease negotiations and participate in lease signings with participants and case managers to ensure understanding of lease terms and rental assistance. 
6. Accurately enter rental calculations, submit payment requests, coordinate payment delivery with landlords, and collaborate with the accounting team to ensure timely and compliant payments. 
7. Maintain consistent communication with participants, case managers, and property managers to address housing-related issues. 
8. Coordinate with case managers to support participants throughout their housing journey, including facilitating moves and adjusting rental assistance as needed.  
9. Ensure eligibility and recertification paperwork is completed and submitted on time to support timely payments and continued program eligibility.  
10. Collect, report, and maintain accurate and timely data using approved forms and data management systems (e.g., HMIS), in compliance with agency, state, and federal guidelines.  
11. Ensure compliance with all applicable regulations, program guidelines, and agency policies. 
12. Participate in regular one-on-one supervision, team meetings, and internal collaboration meetings to ensure coordinated service delivery. 
13. Attend mandatory agency trainings, including Trauma-Informed Care, Housing First, De-escalation, Suicide Prevention, CPR, and more.  
14. Participate in emergency drills and environmental safety activities, as required. 
15. Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff. 

*Other duties as assigned. 

Additional Job Functions  

1. Expand housing access by cultivating relationships with property owners and management companies via outreach and networking opportunities.     
2. Support the training and onboarding of new team members by facilitating on-the-job shadowing, instruction, and feedback.    

Promoting Best Practice 

• Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.  
• Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.  
• Implement Housing First principles, harm reduction strategies, and low-barrier services as foundational to our mission. 
• Maintain healthy boundaries using trauma-informed approaches in all interactions. 

*Must pass a pre-employment background check and drug screening.  
*Reasonable accommodations may be considered to enable all individuals to perform these essential functions, so please still apply.

EDUCATION AND EXPERIENCE

1. Experience working with diverse populations is preferred. 
2. High school diploma or equivalent. 
3. Proficiency in basic computer applications (e.g., email, spreadsheets, file management) is essential, and experience with data entry is preferred. 
4. Experience working in housing or a social services field is a plus. 
5. Bilingual or multilingual skills are a plus. 

SKILLS AND EXPECTATIONS

1. Ability to employ creative solutions to address challenges promptly. 
2. Strong organizational skills and ability to prioritize and effectively handle multiple tasks consistently. 
3. Demonstrate emotional regulation skills to remain calm and composed during high-pressure situations. 
4. Willingness to be a self-directed and proactive member of a team.  
5. Strong interpersonal skills and ability to work with diverse populations. 
6. Provide excellent customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy. 
7. Proficient in using email, spreadsheets, databases, shared drives, and basic file organization tools. 
8. Ability to accept supervision, direction, and feedback with openness. 
9. Be reliable, dependable, and consistent in attendance. 

PHYSICAL AND EQUIPMENT REQUIREMENTS

• Ability to lift and move heavy items up to 25 pounds.  
• Ability to sit, stand, and move for at least an hour at a time or more.   
• Ability to use stairs or steps.  
• Wear personal protective equipment for certain job tasks. 
• Must be at least 21 years old, have a valid, unexpired driver’s license (not a learner's permit), and the ability to drive a vehicle, as needed. Access to a personal vehicle is preferred. 

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