IT Support Specialist

IT Support SpecialistAs an IT Support Specialist on the Customer Service Center (CSC) Service Desk, you'll play a key role in keeping the County workforce connected, productive, and supported. You'll provide front-line technical assistance to more than 6,000 customers across 36 public service departments, helping resolve technology challenges for county staff who provide essential services our community relies on. This is an opportunity to build your technical expertise, solve meaningful problems, and make a positive impact across a diverse and dynamic organization.Are you looking for a career in a dynamic organization that embraces a can-do spirit? Look no further than Maricopa County's Enterprise Technology & Innovation! We are a team that prides itself on leveraging technology to drive digital transformation. We look for ways to bring about innovative solutions while providing top-notch customer service. Apply today and become part of the team that makes a lasting impact on the future of technology at Maricopa County.We Require:Three years of experience providing service desk phone supportHigh school diploma or GEDA combination of post-secondary education and/or job-related experience may substitute for up to one year of the experience requirement on a year-for-year basis.We Also Value:Five years of experience providing tier 1 support in a technical helpdesk environmentAssociate's degree or higher in Computer Science or related fieldExperience with Okta administrationExperience with ServiceNowTechnical certifications (ITIL 3.0 or 4.0 Foundation Certification, CompTIA A+, HDI Support Center Certification)Mobile Device Support – IntuneJob Contributions:Incident and Service Request ManagementFirst-Level Resolution (FLR)Customer Service and CommunicationIncident Prioritization and Major Incident ManagementFunctional and Hierarchical Escalation ManagementServiceNow Ticket and Queue ManagementKnowledge ManagementQuality Assurance and Process ComplianceService Desk Operations and Team CollaborationWorking Conditions:Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.Selection Procedure:Consideration will only be given to candidates who submit online applicationsCandidates will be contacted primarily through email and their Workday online application profileMust pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitiveMaricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact View email address on click.appcast.io to initiate the interactive process.