Senior Customer Engineer

Senior Customer Engineer

Remote - EMEA Region

At Builder.io, we're reimagining how teams build for the web. Our collaborative AI development platform helps product, design, engineering, and marketing teams work together with AI agents to build, review, and ship production-ready experiences on top of their existing codebases and design systems. Through Fusion and Publish, our flagship products, we help enterprise teams move faster, reduce handoffs, and deliver high-quality digital experiences at scale.

About the Role:

As a Senior Customer Engineer, you will play a critical role in guiding our enterprise customers through complex integrations and ensuring they extract the maximum value from Builder. Leveraging your deep technical expertise, you'll lead major projects, conduct advanced workshops, and provide tailored support for our largest and most strategic customers across the EMEA region. You will be instrumental in influencing our product roadmap, fostering customer success, and positioning Builder as a key partner.

Key Responsibilities:

• Lead Enterprise Customer Implementations Own the end-to-end technical onboarding and implementation process for strategic enterprise customers, ensuring successful deployment, platform integration, and alignment to the customer's business goals.
• Drive Adoption and Long-Term Customer Value Partner with customers throughout the full lifecycle, from onboarding through expansion and optimization, to drive activation, sustained usage, and measurable business impact across technical and business teams.
• Serve as a Senior Technical Advisor Act as a trusted advisor and subject matter expert on Builder's platform, helping customers identify high-value use cases, apply best practices, and translate product capabilities into scalable implementation patterns.
• Design and Deliver High-Impact Enablement Lead onboarding sessions, technical workshops, advanced trainings, executive briefings, and hands-on enablement engagements for audiences ranging from senior stakeholders to developers and working teams.
• Own Advanced Troubleshooting and Technical Escalations Serve as an escalation point for complex technical issues, partnering with customers, Support, Product, and Engineering to diagnose challenges, unblock implementations, and deliver high-quality resolutions.
• Influence Product and Technical Roadmap Synthesize customer feedback, implementation patterns, and emerging use cases across accounts, and partner with Product and Engineering to inform roadmap priorities, product improvements, and customer experience enhancements.
• Develop Scalable Resources and Best Practices Create and improve enablement assets, documentation, playbooks, code samples, implementation guides, and repeatable frameworks that help customers adopt Builder successfully at scale.
• Partner Cross-Functionally to Deliver Customer Outcomes Collaborate closely with Sales, Sales Engineering, Customer Success, Product, Support, and Engineering to ensure smooth handoffs, consistent customer experiences, and strong execution against strategic customer goals.

What We're Looking For:

• Strong Front-End Engineering Experience 6+ years of experience with HTML, CSS, JavaScript, and modern front-end frameworks such as React, Vue, Angular, or similar. You have a track record of delivering scalable, maintainable front-end solutions in production environments.
• Enterprise Implementation Experience Experience leading technical implementations for enterprise customers, including discovery, solution design, onboarding, troubleshooting, and adoption. You are comfortable working with both hands-on engineers and executive stakeholders.
• Headless and Composable Architecture Knowledge Deep familiarity with APIs, GraphQL, CMS integrations, design systems, component-based architectures, and enterprise-scale content workflows.
• AI and Workflow Fluency Experience working with AI-powered development workflows, prompt-based systems, or LLM-enabled products. You can help customers move beyond experimentation and understand how AI can fit into real production workflows.
• Customer-Facing Technical Judgment Strong ability to explain complex technical concepts clearly, guide customers through tradeoffs, and build trust with technical and non-technical audiences.
• Problem-Solving Mindset A proactive and detail-oriented problem solver who can diagnose complex issues, identify root causes, and drive practical solutions across customer and internal teams.
• Strategic Thinking Ability to identify patterns across customers, connect technical work to business outcomes, and turn customer needs into actionable feedback for Product, Engineering, and Go-to-Market teams.
• Adaptability and Ownership Comfortable operating in a fast-moving environment with evolving products, priorities, and customer needs. You take ownership, communicate clearly, and continuously look for ways to improve the customer experience.

Why Builder.io?

• Innovative Culture: Join a team that values creativity and forward-thinking ideas.
• Professional Growth: Collaborate with large enterprise customers and help shape the future of visual development.

If you're passionate about using forward-looking technology and the latest in AI development to drive customer success, we'd love to hear from you!

The total compensation range for this role is €120,000 - €160,000, including base salary and target variable pay. This role is also eligible for a meaningful equity grant and comprehensive benefits.

Builder is a fully remote company and hires across multiple locations. Compensation may vary based on location and will be discussed early in the hiring process. Final offers are determined based on experience, role-related knowledge, skills, and qualifications demonstrated throughout the interview process.

What Builder.io offers you:

• Unlimited time off. 3 weeks is the minimum that we will ask you to take each year
• Mental health days. We encourage you to take at least one per quarter to recharge
• Paid parental leave. 12 weeks of full pay for the birth and care of a newborn child, or for the placement of a child for adoption or foster care
• $500 home office improvement budget. Help get what you need to be comfortable working in a digital-first environment
• $500 annual learning & development budget. Feel supported and empowered to continue developing your skills
• Co-working space reimbursement. Work from any WeWork at anytime with an All Access pass, or reimburse up to $300/month at another local co-working space
• Health Insurance. 100% employer-paid premiums for medical, dental, and vision insurance for employees, and 50% covered for eligible dependents
• Additional Insurance. Depending on location, Builder covers your life insurance, short- and long-term disability, and you'll have access to supplemental benefits like accident and critical illness insurance
• 401k (for US based team members). Contribute to your financial future
• Real equity. We have a four year vesting schedule with a one year cliff. We also have a ten (10!!) year exercise window (yeah, we're pretty stoked about it!)

About Builder.io: Builder.io is the collaborative AI development platform where teams and AI agents build, review, and ship together on existing apps and sites. We do it through two products — Fusion and Publish — built to replace the sequential handoffs that have always slowed teams down.

Fusion enables every role across product development to produce production-ready features from your real codebase and design system. Publish empowers marketing to launch pages and campaigns using those same components without engineering bottlenecks.

Trusted by teams at J.Crew, Schneider Electric, and Anheuser-Busch.

Builder.io is committed to growing an inclusive and diverse team. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.