Scheduling Coordinator

Scheduling Coordinator (aka Client & Care Team Manager)

At Senior Helpers of Greater Knoxville, our mission is to Enhance the Quality of Life for our clients, team members, and community through Exceptional and Compassionate Care.

We're looking for an organized, energetic, and customer-focused Scheduling Coordinator (aka Client & Care Team Manager) who thrives in a fast-paced environment and enjoys solving problems while supporting both caregivers and clients.

If you enjoy multitasking, building relationships, and making a meaningful impact every day, we'd love to meet you.

Why You'll Love Working Here

Compensation - $45,000-$55,000 based on experience, plus bonuses based on performance.

Medical, Dental, Vision & Life Insurance

Paid Time Off

Paid Holidays

Professional Development Opportunities

Positive Team Culture

Opportunity for Career Growth

Position Summary

The Client & Care Team Manager is responsible for creating and maintaining caregiver schedules that ensure every client receives reliable, high-quality care. This role serves as the communication hub between clients, caregivers, and office staff while balancing staffing needs, schedule changes, and service continuity.

Success in this role requires outstanding organization, communication, problem-solving, and the ability to remain calm under pressure.

What You'll Do

• Build and manage daily caregiver schedules
• Match caregivers with clients based on availability, skills, and personality
• Fill open shifts quickly while minimizing overtime
• Respond to call-offs and last-minute schedule changes
• Communicate professionally with clients, caregivers, and referral partners
• Monitor service hours and staffing needs
• Coordinate caregiver availability and PTO requests
• Maintain accurate documentation in WellSky
• Ensure continuity of care for every client
• Work closely with recruiting and operations to maintain adequate staffing
• Help improve scheduling efficiency and client satisfaction

Schedule

• Full-Time
• MondayFriday 9am to 5pm (Friday is 4pm)

What Success Looks Like

Our Scheduling Coordinators are measured on:

• Client satisfaction & retention
• Caregiver satisfaction & retention
• Schedule accuracy
• Continuity of care
• Overtime management
• Attendance reliability

Qualifications

Preferred Qualifications:

• 2+ years of scheduling, dispatching, customer service, or healthcare coordination
• Excellent communication skills
• Strong organizational abilities
• Comfortable working with multiple computer systems
• Experience in home care, healthcare, staffing, or logistics preferred
• Experience with WellSky is a plus
• Ability to prioritize multiple tasks throughout the day

The Ideal Candidate Is...

• Calm under pressure
• Positive and encouraging
• Highly organized
• Detail-oriented
• A quick learner
• Solution-focused
• Dependable
• A team player
• Passionate about helping others

Our Core Values

At Senior Helpers, we hire people who believe:

• People Are Our Priority
• Grow with Purpose
• Serve with Passion
• Advocate for Others

Ready to Make a Difference?

If you're looking for more than just a scheduling job and want a career where your work directly impacts the lives of seniors, caregivers, and families every day, we'd love to hear from you.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.