Senior Engagement Manager

Job Role: Senior Engagement Manager
Location: Cincinnati OH / Remote
Job Type: Full-Time
Salary Range: $120000$150000 a year

Job Description
We are looking for a Senior Engagement Manager to manage client relationships oversee IT service delivery and drive successful project outcomes. The role involves stakeholder management financial oversight business development and coordination of onsite and offshore teams with a focus on banking financial services and insurance (BFSI).
Functional Skills
Strong experience in client-facing IT service delivery engagement management client management or program management.
Experience working with banking financial services or insurance clients.
Knowledge of public cloud platforms such as Microsoft Azure and Google Cloud Platform (Eligible to workP).
Understanding of insurance solutions IT network operations and security.
Experience managing distributed teams and onsiteoffshore delivery models.
Strong skills in project financials contract management resource planning and risk management.
Experience supporting RFI/RFP responses proposals and new business opportunities.
Ability to collaborate with Centers of Excellence (COEs) and practice teams to meet client requirements.
Excellent English communication presentation negotiation and stakeholder management skills.
Familiarity with ServiceNow ITIL and project management practices; relevant certifications are a plus.
Serve as the primary point of contact for clients building strong relationships and understanding business objectives.
Oversee project delivery timelines resources scope quality and deliverables.
Manage project financials budgets contracts forecasts and commercial commitments.
Identify and resolve client concerns delivery challenges and escalations.
Coordinate with sales technical teams COEs and practice groups to deliver client solutions.
Drive RFI/RFP responses proposals and new business development opportunities.
Manage onsite offshore and distributed teams to ensure effective service delivery.
Prepare and present steering committee updates operational reviews and executive reports.
Identify opportunities to improve client satisfaction delivery performance and long-term partnerships.
Collaborate with HR and leadership to support employee engagement team development and an inclusive working environment.
Leverage AI tools and automation to improve workflows support decision-making and enhance engagement outcomes.

Disclaimer : Diverse Lynx LLC is an Equal Opportunity Employer. All applicants and employees are evaluated without discrimination based solely on their qualifications ability competence and performance. This email and its attachments may contain confidential or proprietary information and is intended only for the recipient(s). If you received this message in error please disregard it and notify the sender. If you no longer wish to receive our communications you may at any time.
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Required Experience:

Senior IC