Field Service Technician

Field Service Technician

Summary:
A field service technician is responsible for maintaining and repairing machinery, equipment, and
heavy-duty vehicles and equipment. They travel to customer sites to
diagnose issues, perform repairs, and conduct routine maintenance. Their role requires strong
technical skills, problem-solving abilities, and the capacity to work independently in various
environments. Safety and efficiency are paramount as they handle complex machinery and ensure
minimal downtime for customers. Excellent communication skills are also essential for interacting
with clients and providing detailed reports on the work performed.

Essential Duties:
• Perform work as outlined on repair orders with efficiency and accuracy, following dealership
and factory standards.
• Diagnoses the cause of most malfunctions and perform repairs according to OEM guidelines.
• Communicate with the parts department to obtain necessary parts.
• Save and tag parts for warranty purposes or at the customer's request.
• Examine assigned vehicles to determine if additional safety or service work is needed or
recommended.
• Communicate with the service advisor immediately if additional work is needed, if outlined
work is not required, or if repairs cannot be completed within the promised time.
• Document all work performed and recommended on the repair order.
• Supervise the work of any assigned apprentice technicians.
• Report machinery defects or malfunctions to the supervisor.
• Maintain and be accountable for all dealership-owned tools and manuals.
• Operate all tools and equipment safely.
• Attend and complete all assigned company training.
• Maintain and efficiency of 90% or higher
• Perform other duties as assigned.

Qualifications:
• Degree or Certification from an accredited post-secondary School plus 2+ years of related
experience and/or training.
• OEM Certifications Preferred
• Must obtain a Valid Driver's License and have the ability to pass our insurance requirements
• Must have the ability to work an "On-Call" schedule
• Must own most basic tools and some specialty tools

Work Environment:
This position is often exposed to the elements and moving machinery and equipment. It is also often
exposed to grease, electrical currents, dust, dirt and other environmental factors. This position
requires the operation of a Field Service Truck, this truck is equipped with Front and Rear Camera
Systems as well as a GPS Tracking System.
This position also requires traveling around to different areas as needed to get to and from the
different customer and branch locations. This position will require work before and after hours,
and in some cases, a significant amount of Over Time.

EEO Statement:
It is the policy of Kenworth of Louisiana, LLC to provide equal employment opportunity (EEO) to all
persons regardless of age, color, national origin, citizenship status, physical or mental
disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or
expression, genetic information, marital status, status with regard to public assistance, veteran
status, or any other characteristic protected by federal, state or local law. In addition, Kenworth
of Louisiana, LLC will provide reasonable accommodations for qualified individuals
with disabilities.