Scheduling Coordinator

Scheduling Coordinator

Briotix Health is a leading provider of employee health and wellness solutions. Our mission is to improve the well-being and performance of workers through innovative, evidence-based practices. We focus on delivering customized services that meet the unique needs of each client we serve; ensuring healthier, happier, and more productive workplaces.

We foster a supportive and inclusive work environment where our team members are encouraged to grow both personally and professionally. We believe in the importance of work-life balance, continuous learning, and the well-being of our team members.

Briotix Health is proud to be an equal opportunity employer. We believe diverse perspectives make us stronger and allow our team to connect, belong, and grow. Briotix Health is committed to creating an inclusive environment for all employees and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status. Employment decisions are based on qualifications, merit, and business needs without regard to any legally protected status. If you share our values and our desire to build meaningful, diverse, and lasting relationships, we highly encourage you to apply.

Job Description

Location: Centennial, CO Job Title: Scheduling Coordinator Job Type: Full-Time, Non-Exempt Hours: Monday-Friday, hybrid office hours, average of 40 hours per week Hourly Range: $23 -$25

Position Overview:

The Scheduling Coordinator will collaborate with the team to provide scheduling options to our US and Canadian-based clients. This position will require attention to detail and excellent customer service to provide administrative support to our clients and Briotix Health key stakeholders.

This is a hybrid position requiring a minimum of two days per week on-site; typically Tuesday and Thursdays, at our headquarters in Centennial, CO.

Job Duties:

• Inbound and outbound calls, approximately 75% of the day
• Manage, triage, and expedite phone and email communication.
• Use online scheduling programs and databases.
• Manage multiple schedules and timelines simultaneously.
• Provide accurate data entry using online platforms and systems.
• Provide accurate and timely customer support.
• Other duties as assigned.

Company Perks:

• Excellent benefits package including Medical, Dental, & Vision Insurance
• Flex Spending Accounts
• 401k/ROTH IRA with employer match
• Company Sponsored Group Life Insurance, AD&D and Long-Term Disability
• Professional Development Reimbursement
• Accrued Paid Time Off, up to 120 hours in the first year
• 7 Company Paid Holidays + 2 Floating Holidays of your choice
• Employee Assistance Program (EAP) and Annual Calm.com subscription
• Work/Life Balance
• Opportunities for professional development and specialized training
• Mentorship programs
• DEI=B Focus Groups

Key Words: customer service, scheduling, scheduler, call center, inbound call, outbound call, medical scheduling, medical scheduler

Qualifications

Required Qualifications:

• High School Diploma or GED
• Excellent telephone and speaking skills
• Minimum of one year of customer service experience
• Ability to manage multiple electronic documentation and scheduling applications
• Superior, professional communication and customer service skills
• Proficiency with Microsoft Office products including Microsoft Outlook
• Strong attention to detail and problem-solving skills
• High ability to collaborate with coworkers both written and verbal

Preferred Qualifications:

• 2 or more years of experience in an administrative or customer service position
• Working knowledge of medical terminology
• Associate degree or higher