Client Experience Coordinator

White Swan Bridal is a boutique bridal experience focused on personalized styling, thoughtful service, and helping each bride feel confident and seen. We offer a curated selection of gowns with extensive customization options, creating a truly unique experience for every bride. At White Swan Bridal, we believe every bride deserves a warm, elevated, and unforgettable experience from the moment she walks through our doors. We are looking for a full-time Client Experience Coordinator to be the welcoming face and voice of our boutique. This role is essential in creating a seamless, organized, and beautiful experience for both our brides and our team, while also supporting our day-to-day social media presence. Role and Responsibilities Client Experience & Front Desk Greet brides and their guests with warmth and professionalism Answer calls, texts, emails, and social media messages with a friendly, helpful tone Guide brides through general questions (appointments, timelines, process) Manage appointment scheduling, confirmations, and overall flow of the day Alterations Coordination Check brides in and out for alterations appointments Schedule fittings and manage alterations calendar Assist in coordinating communication between brides and alterations specialists Support in preparing and communicating alterations quotes alongside the seamstress Help ensure a smooth, organized, and timely alterations process from start to finish Process payments and check out brides accurately Enter and manage orders in our CRM system (Cloud Bridal) Support stylists during appointments, especially on weekends Help maintain a calm, organized front-of-house experience Inventory & Store Operations Receive and log incoming inventory Communicate with designers and vendors to confirm order details, timelines, and updates Verify accuracy between customer orders and vendor requirements Follow up on order statuses and ensure clear communication with both vendors and brides Help maintain accuracy and organization across all order-related information Print and attach tags to new gowns Maintain store cleanliness and presentation throughout the day Assist with gown organization and upkeep Float between front desk and sales floor Reset fitting rooms and assist with dress care We're Looking For Someone Who Is Naturally warm, welcoming, and professional Highly organized and detail-oriented Calm and composed in a fast-paced environment A strong communicator (in person, phone, written, and digital) Comfortable managing brand communication across social media Has an eye for visual presentation and content Takes initiative and enjoys supporting a team Qualifications Previous experience in retail, hospitality, or other client-facing roles preferred Comfortable using computers and technology in a fast-paced environment Strong written communication skills (email, messaging, and social media) Proficiency in Microsoft Office (Word, Excel, Outlook) Ability to learn and adapt quickly to new systems (experience with CRM platforms such as Cloud Bridal is a plus) Highly organized with strong attention to detail Must be available to work weekends Schedule & Compensation Full-time (40 hours per week) Hourly: $16-$19/hour (based on experience) #J-18808-Ljbffr White Swan Bridal