AI Operations Lead

AI Agent Platform LeadOur client is seeking a hands-on AI Agent Platform Lead to build and scale a compliant, access-controlled operating model for AI agents and agentic workflows. This individual contributor will help transition AI initiatives from pilots to production-ready, governed solutions primarily using Copilot and Claude, partnering across Marketing, MarTech, Legal, Compliance, and Technical teams.Key ResponsibilitiesLead the rollout of a scalable governance and operating framework for AI agents and workflows.Bring existing AI agents into compliance with CVS policies, privacy, risk, access, and audit requirements.Establish reusable frameworks for user/data access, knowledge management, testing, risk management, usage tracking, and auditability.Drive approved AI use cases from proof of concept and pilot through launch and scaled deployment.Create reusable templates, playbooks, launch frameworks, and self-service materials to accelerate adoption.Build and maintain dashboards tracking adoption, operational health, risk, usage, and business value.Support the development and launch of AI solutions across marketing use cases, including creative briefs, creative review, brand/voice, content workflows, and enablement.Partner with cross-functional stakeholders and provide executive-ready updates on roadmap, governance readiness, and operational performance.Required QualificationsExperience leading the rollout of AI, automation, workflow, or digital platforms in a cross-functional enterprise environment.Strong understanding of AI governance, access controls, privacy, risk management, documentation, and auditability.Experience taking AI agents, workflow automations, or digital products from pilot to scaled deployment.Familiarity with prompt design, workflow orchestration, testing, launch readiness, and post-launch support.Ability to operate effectively in ambiguous environments and translate evolving policies into practical implementation plans.Experience developing dashboards and operating reports measuring adoption, quality, risk, usage, and value.Strong stakeholder management and communication skills, including executive-level presentations, playbooks, and process documentation.Preferred QualificationsExperience with Microsoft Copilot, Claude, or comparable enterprise AI platforms.Familiarity with agentic orchestration platforms such as Gradial, MCP, or API-based integrations.Experience with marketing workflows, content operations, campaign processes, or MarTech environments.Experience building reusable frameworks, templates, playbooks, and self-service operating models.Familiarity with SFMC, Figma, Adobe Journey Optimizer, DAM ecosystems, or related marketing technologies