Medical Case Manager

Job Description

Job Description

Medical Case Manager 

Assess the needs of individuals living with HIV and assist with linking them to necessary services/resources related to their medical status and psychosocial needs. Provide necessary monitoring, follow-up, and coordination of services.

Communication Skills

Good oral and written communication skills are required for this position. The person in this position must be able to communicate effectively with the clients, staff, and others; and contribute to a positive environment.

Key Responsibilities

Client Care 

• Ryan White funded MCMs must maintain a caseload of 40-45 clients
• Provide a minimum of 450 units of service per month (1 unit = 15 minutes).
• Assess the biopsychosocial needs of clients based on funding and program requirements.
• Maintain minimum contact with clients based on program, client need, and service care plan.
• Identify appropriate resources to address client needs and assist client with linkage to those resources.
• Coordinate and monitor ongoing services.
• Assist client with identifying, building and maintaining external support systems

Documentation

• Maintain accurate written documentation of all client contacts (using DAP format) in CareWare and/or athenaNet. Service units/visit encounters and case notes should be input within 24 hours of contact.
• Maintain accurate and orderly client files with hard copy of client-related forms, applications, correspondence, etc.
• Protect client information and records at all times in compliance with HIPAA and agency Confidentiality Policy.

Other

• Participate in weekly supervision with Case Management Services Managers, Care Coordination Manager, Assistant Director of Care Services, or Director of Care Services.
• Participate in agency meetings, staff in-services, group supervision, and external trainings as required.
• Assist with food bank deliveries.
• Perform other program related duties as assigned by Assistant Director of Care Services or Director of Care Services.

Qualifications and Skills

• Bachelor's Degree in Social Services (Psychology, Social Work, Nursing, Public Health).
• Knowledge of HIV/AIDS and community resources. 
• LGBTQ cultural competency.
• Competency in working with diverse populations. 
• Computer literate.
• Bi-lingual preferred

Physical Requirements: [1]

• The ability to efficiently move around a city location on a regular basis.
• The ability to communicate using written and verbal or signed language.
• The ability to lift objects greater than 35 pounds. 
• The ability to use a computer for up to 6 hours per day.
• The ability to work in an environment with a moderate noise level, in an open cubicle setting.
• Must have all necessary vaccinations pursuant to Mazzoni Center policies.

Clearances: 

• Background checks are required, including Criminal Background Clearance, Child Abuse Clearance, and FBI Clearance.

[1] Mazzoni Center is committed to the principles and practice of equal employment opportunity and to the full inclusion of all qualified individuals. As part of this commitment, consistent with the Americans with Disabilities Act, the Pennsylvania Human Relations Act, and the Philadelphia Fair Practices Ordinance, it is Mazzoni Center’s policy to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.