Kitchen Supervisor
Full-time
Counter Service - Park Ave S
About Us
Counter Service is an innovative, chef-driven restaurant brand founded by Steve Ells, the visionary behind Chipotle. With the success of our first location, we are expanding to three additional NYC restaurants, supported by our fast-paced Central Kitchen.
We’re seeking passionate, detail-oriented Restaurant Leads to help drive excellence in our restaurant operations. As a Restaurant Lead, you’ll play a key role in managing shifts, developing team members, and ensuring exceptional guest experiences—while preparing to grow into a future management role.
What You’ll Do
Lead Daily Operations
- Manage restaurant operations during assigned shifts, ensuring smooth, on-time service
- Open and/or close the restaurant following company procedures and checklists
- Troubleshoot customer concerns and provide timely, effective solutions
- Support the Restaurant Manager in maintaining labor targets, shift flow, and overall team coordination
Drive Food Quality & Safety
- Monitor food preparation and presentation for consistency and excellence
- Conduct line checks and taste through the line daily to uphold food standards
- Train team members on tasting protocols and quality control practices
- Ensure full compliance with NYC Department of Health regulations and sanitation standards
Team Development & Training
- Onboard and train new team members; support skill development across roles
- Deliver in-the-moment coaching and performance feedback
- Foster a positive, high-hustle, and respectful team culture
Support Administrative & Operational Needs
- Write and update prep lists based on par levels, sales, and menu needs
- Assist with inventory tracking, placing orders, and receiving deliveries when delegated
- Collaborate with management on team deployment to optimize service and labor
Attendance & Reliability: Maintain consistent and dependable attendance in alignment with scheduled shifts. Arrive on time, prepared, and ready to contribute to a high-functioning production environment.
What We’re Looking For
- 1–2 years of restaurant or food service experience (shift lead or supervisory experience a plus)
- Strong organizational and communication skills
- Calm under pressure, comfortable multitasking in a high-volume environment
- A true team player who leads by example and hustles
- Passion for food, hospitality, and team development
- NYC Food Protection Certificate (preferred or willingness to obtain)
- Flexible availability, including nights, weekends, and holidays
- Fast food or quick-service restaurant experience
Vacancy posted a month ago
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